Summary
Work History
Education
Skills
Timeline
background-images

Doris Johnson

Renton,WA

Summary

Dedicated Patient Service Representative with expertise in HIPAA compliance and insurance verification at UW Medical. Proven ability to handle sensitive patient concerns with empathy, enhancing trust and satisfaction. Proficient in appointment scheduling and data protection, ensuring seamless patient experiences while maintaining confidentiality and regulatory standards.

Work History

Patient Service Representative

UW Medical
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Cashier

People’s Bank
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Graduated -

A.C.Davis Sr. High
Yakima, WA
06.1969

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient intake
  • Patient confidentiality
  • Medical terminology
  • Scheduling appointments
  • Patient greeting
  • Data entry proficiency
  • Document filing
  • Reception management
  • Directing callers
  • Sterilization procedures
  • FLUENT IN LANGUAGE
  • System updates
  • Cross-cultural sensitivity
  • Interpreting physician orders
  • Language fluency
  • Verbal and written communication
  • Phone etiquette
  • Data protection
  • Patient follow-up
  • Medical filing
  • Appointment confirmation
  • Front desk supervision
  • Telehealth support
  • Patient admitting
  • Phone and email etiquette
  • Problem-solving

Timeline

Patient Service Representative

UW Medical

Cashier

People’s Bank

Graduated -

A.C.Davis Sr. High

Similar Profiles

CREATE PROFILE
Doris Johnson