Doris M. Borreli
Orlando,Fl
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
18
18
years of professional experience
Work History
Supervisor
Elevate PFS (formerly Centauri Health Solutions)
01.2018 - Current
- Supervised daily operations, ensuring team adherence to policies and procedures.
- Mentored staff, fostering professional growth and enhancing team performance.
- Streamlined workflows, improving efficiency and reducing operational delays.
- Coordinated cross-functional communication to align departmental objectives with organizational goals.
- Analyzed operational metrics to identify trends and inform strategic decision-making.
- Conducted regular performance evaluations, identifying areas for improvement and development opportunities.
- Led initiatives to enhance service delivery, driving customer satisfaction improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Clinician
S.T.E.P.S (Specialized Treatment, Education, and Prevention Services)
04.2016 - 09.2016
- Provide substance abuse counseling and educational services to adults
- Provide tools to strengthen and regain life skills to maintain recovery
- Develop treatment plans and prepare reports for administrative purposes
- Monitor monthly progression and/or regression
- Facilitate groups of 25 adults in recovery
Family Educator/Resident Service Coordinator, Family Self Sufficiency Case Manager
Tri Community Community Action
03.2015 - 12.2015
- Implement the PAT (Parents as Teachers) curriculum during bi-weekly home visits, assist families overcome barriers
- Make referrals to outside agencies as a way to promote healthy family life and avoid out-of-home placements
- Collect and analyze data from the community of services provided and needed to support continuous funding, create reports and prepare lesson plans
- Coordinate & partner with surrounding agencies, congregations & educational facilities
- Assess and recruit clients to utilize our services
Facilitator
Celebrating Families
10.2014 - 07.2015
- Explore the four aspects of healthy living: physical, psychological social and spiritual.
- Incorporate healthy family living skills.
- Integrate parenting skills with strategies to break the cycle of addition.
- Use interactive teaching methodologies recommended by research on how the brain learns, especially brains impacted in utero by alcohol and other drug use.
Mobile Therapist/BSC
T.W Ponessa
06.2013 - 01.2014
- Deliver therapy according to a written treatment plan for Seriously Emotionally Disturbed children/adolescents
- Develop child’s strengths and increase the therapeutic effectiveness of the family
- Encourage child to actively take part in his or her treatment
- Subject to confidentiality limitations, collaborate with other professionals involved in the child’s everyday life
- Directs the child’s treatment program
ESL Translator/Co-Facilitator, Coordinator
Family Support of Central Pennsylvania
09.2011 - 11.2012
- Assist in preparing the lesson plans/curriculum
- Facilitate scheduled lesson plans
- Coordinate meetings with surrounding agencies/congregations
- Research materials to maintain curriculum
- Organize facility and child care room
- Contacted and requested donations from surrounding businesses
Family Support Specialist (Case Manager)
Capital Area Head Start
08.2011 - 01.2012
- Responsible for providing direct services to families with multiple and complex needs, through education, linkage to community resources, home visits, and goal development.
- Collect data to maintain detailed records and update case records
- Assist families in obtaining basic needs and provide attendance monitoring of classrooms and support.
- Assess and explore family strengths to diminish barriers and build rapport
- Counsel clients regarding their options to improve their ability to maintain their household
Employment & Training Specialist
Capital Area Head Start
01.2010 - 07.2011
- Assess qualifications and readiness for job referral, classroom training, on-the-job training or support services
- Counsel & Develop employment, training and/or educational goals
- Contact employers to solicit employment and training opportunities for clients
- Maintain case management records
- Prepare reports on caseload and program activities
Family Coach
New Beginnings Youth & Adult Services
05.2009 - 06.2011
- Collaborated with community agencies to provide assistance to families
- Collaboration with other members of the treatment team and other professionals working in the home or in the other community settings and participation in interagency service planning meetings when possible
- Support for the family's effort to stabilize the child or adolescent and to promote age appropriate behavior by working with the family
- Educate children and families of addiction and destructive behaviors
- Serve as a mentor to high risk adjudicated youth
- Collect and analyze data for reporting monthly, quarterly, annually
Therapeutic Staff Support
Youth Advocate Program
12.2008 - 09.2009
- Implement specific interventions to stabilizing Seriously Emotionally Disturbed (SED) child or adolescents
- Support for the family's effort to stabilize the child or adolescent and to promote age appropriate behavior by working with the family
- Collaboration with other members of the treatment team and other professionals working in the home or in the other community settings and participation in interagency service planning meetings when possible.
Family Based Therapist
Covenant Counseling Services
07.2008 - 12.2008
- Provide individual and family counseling to at-risk families with children/adolescents Seriously Emotionally Disturbed (SED)
- Develop treatment plans and prepare reports for administrative purposes.
- Collaborated with special education instructors and resource teachers to develop individualized educational plans for students with special needs.
- Collaborated with community agencies to provide assistance to families.
Education
Certified - Professional
Triple P - Positive Parenting Program
01-2015
Certified - Professional
Parents as Teachers
01-2014
Certified - FDC/FSW
Temple University
01-2013
Certified - Professional
Twp - Bureau of Autism services Clinical Team
01-2013
Certified - Mandate Report
Family Support Alliance
01-2012
Master Degree - Human services
Lincoln University/MHS Program
01-2011
Associate's Degree - Criminal Justice
Harrisburg Area Community College
01-2008
Internship - undefined
Adult Parole and Probation
05-2006
GED - undefined
Harrisburg Area Community College
05-1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff development
- Policy enforcement
- Coaching and mentoring
- Policy and procedure development
- Task delegation
- Attention to detail
- Decision-making
- Strategic planning
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
ADDITIONAL
Computer Skills: Proficient in MS Office Suite XP & 2007,2010, Nexxus, Adobe 8.0, Outlook, Excel, IBM SPSS 19, Powerpoint
Language
Spanish
Native or Bilingual
Timeline
Supervisor
Elevate PFS (formerly Centauri Health Solutions)
01.2018 - Current
Clinician
S.T.E.P.S (Specialized Treatment, Education, and Prevention Services)
04.2016 - 09.2016
Family Educator/Resident Service Coordinator, Family Self Sufficiency Case Manager
Tri Community Community Action
03.2015 - 12.2015
Facilitator
Celebrating Families
10.2014 - 07.2015
Mobile Therapist/BSC
T.W Ponessa
06.2013 - 01.2014
ESL Translator/Co-Facilitator, Coordinator
Family Support of Central Pennsylvania
09.2011 - 11.2012
Family Support Specialist (Case Manager)
Capital Area Head Start
08.2011 - 01.2012
Employment & Training Specialist
Capital Area Head Start
01.2010 - 07.2011
Family Coach
New Beginnings Youth & Adult Services
05.2009 - 06.2011
Therapeutic Staff Support
Youth Advocate Program
12.2008 - 09.2009
Family Based Therapist
Covenant Counseling Services
07.2008 - 12.2008
GED - undefined
Harrisburg Area Community College
Internship - undefined
Adult Parole and Probation
Associate's Degree - Criminal Justice
Harrisburg Area Community College
Master Degree - Human services
Lincoln University/MHS Program
Certified - Mandate Report
Family Support Alliance
Certified - Professional
Twp - Bureau of Autism services Clinical Team
Certified - FDC/FSW
Temple University
Certified - Professional
Parents as Teachers
Certified - Professional
Triple P - Positive Parenting Program