Doris Perez
Hanover Park,IL
Summary
Experienced loan specialist with a strong background in loan processing, underwriting, and customer service. Skilled in reviewing financial documents, managing high-volume calls, and maintaining accurate records. Demonstrated expertise in store management and front desk responsibilities. Bilingual in Spanish.
Overview
8
8
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
08.2022 - Current
- Contributed to efficient processing and underwriting of loans, ensuring precision and policy alignment.
- Reviewed financial documents, credit reports, and income statements to assess borrower eligibility for loans
- Maintained accurate records of all loan transactions, including application details, approvals, denials, and disbursements
- Managed a high volume of incoming calls from borrowers seeking information about their loans or requesting assistance with the application.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
Receptionist
Pearl Smile Dental
11.2021 - 08.2022
- Greeted all patients
- Managed patient flow during check-in and check-out procedures.
- Facilitated communication through call management, message handling and visitor guidance diligently.
- Arranged schedules for appointments.
- Verified accuracy of insurance details.
Warehouse Associate
Amazon
09.2021 - 10.2021
- Managed multiple stations to ensure undamaged items.
- Consistently lifted materials weighing as much as 100 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Store Manager
Dunkin' Donuts
03.2017 - 07.2021
- Handel all aspects of the store some of responsibilities were making sure the store and staff was trained properly with all safety and sanitation procedures.
- As well as took care of all the paper work needed and managed cash.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized efficient employee rosters by assessing projected customer traffic, individual abilities, and operational demands.
Education
High school diploma -
Glenbard East High School
Lombard IL06.2019
Skills
- Customer service-focused
- Problem management
- Collections experience
- Loan servicing
- Goal oriented
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Personal Loan Specialist
OneMain Financial
08.2022 - Current
Receptionist
Pearl Smile Dental
11.2021 - 08.2022
Warehouse Associate
Amazon
09.2021 - 10.2021
Store Manager
Dunkin' Donuts
03.2017 - 07.2021
High school diploma -
Glenbard East High School
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