Doris Poindexter
New York,NY
Summary
Knowledgeable medical credentialing coordinator with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Gap Outlet
New York, NY
07.2023 - Current
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Led team training initiatives to enhance operational efficiency and service standards.
- Implemented cost-saving measures through vendor negotiations and supply chain optimization.
- Analyzed performance metrics to identify areas for process improvement and resource allocation.
- Spearheaded the implementation of new technologies, improving overall workflow and productivity in operations.
- Mentored junior staff, fostering a culture of continuous learning and professional growth within the team.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented new workflow systems that optimized resource allocation and minimized operational costs.
- Analyzed data trends to inform strategic decision-making and improve service delivery outcomes.
Floor Manager
Strand Bookstore
New York, NY
02.2021 - 07.2023
- Supervised daily operations to ensure optimal customer experience and efficient workflow.
- Trained and mentored staff on product knowledge and customer service best practices.
- Streamlined administrative processes to enhance operational efficiency and reduce response times.
- Established cash processes and procedures that controls cash flow.
- Train and oversee Booksellers to ensure they are providing excellent customer service and address needs of customers in a timely and effective manner.
- Follow and comply with established procedures that ensure that we are meeting the sale quota for the day.
- Selects, trains, develops, mentors, motivates, and counsels Booksellers in a manner that sustains a high-performance team and minimizes turnover.
Medical Staff Credentialing Coordinator
Ultimate Billing Inc.
Brooklyn, NY
08.2020 - 02.2021
- Managed credentialing processes for healthcare providers, ensuring compliance with regulatory standards.
- Coordinated verification of medical licenses, certifications, and educational qualifications for new hires.
- Collaborated with clinical leadership to resolve discrepancies in provider credentials promptly.
- Led initiatives to enhance credentialing efficiency, resulting in improved turnaround times for new provider approvals.
- Monitored expiration dates on licenses, certifications, and insurance policies, proactively preventing lapses in coverage or compliance issues.
- Contributed to a positive work environment by fostering open communication between team members and other departments involved in the credentialing process.
- Stayed current with industry trends and regulations through regular participation in relevant workshops and webinars, enhancing overall competency as a Medical Staff Credentialing Coordinator.
Associate Store Support / Ecommerce Team Leader
Wholefoods Market
Brooklyn, NY
02.2016 - 08.2020
- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
- Selects, trains, develops, mentors, motivates, and counsels Supervisors and other Associate Team Leaders and Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Works with Store Leadership and Regional Coordinators to make sure projects are done at a rate of satisfaction for both parties and deadlines are met in a timely manner.
- Opened a E-Commerce location, headlined hiring, scheduling and creating new processes that allowed the store to stay on par with metrics and fulfill ecommerce orders in a timely manner.
- Assist in ensuring the integrity of payroll and the payroll process
- Issuing corrective action if needed to make sure team member are being held to core values of the company
Education
LaGuardia Community College
Skills
- Problem-solving
- Healthcare regulations
- Confidentiality practices
- Policy enforcement
- Audit preparation
- Compliance monitoring
- Organizational skills
- Data management
- Microsoft/ Adobe proficient
- Retail/ Operations Management
- Scheduling
- Payroll
- Human Resources
- Team leadership
Timeline
Operations Manager
Gap Outlet
07.2023 - Current
Floor Manager
Strand Bookstore
02.2021 - 07.2023
Medical Staff Credentialing Coordinator
Ultimate Billing Inc.
08.2020 - 02.2021
Associate Store Support / Ecommerce Team Leader
Wholefoods Market
02.2016 - 08.2020
LaGuardia Community College