Doris Sanchez
Brandon
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2019
2019
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
Daisy cortes
07.2016 - 07.2018
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer account information efficiently.
- Communicated product features and benefits to enhance customer understanding.
- Collaborated with team members to improve service delivery and support.
- Handled returns and exchanges according to company policies.
- Engaged in continuous learning about products to better assist customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Karina vargas
Tampa
05.2007 - 06.2008
- Provided product recommendations based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Salesperson
Jose vargas
Brandon
Education
Bachelor of Science - Business Administration
Florida Technical College Nuc University
Tampa, Fl 12.2024 - 07.2025
Certificate - Computer Repair And Diagnose And Configure
Consorcio Del Noreste
Fajardo, PR 07.2005 - 09.2005
Dr Francisco C. Urgent Voc.
Fajardo, PRDiploma - Cosmetology
Dr Francisco C. Urgent Voc.
Fajardo, PR 08.1998 - 05.2000
Some College (No Degree) - Practical Nursing
Ibc
Fajardo, PRSome College (No Degree) - Nail Technician
Modern Hair Styling
Fajardo, PRSkills
- Customer service
- Sales strategies
- Product recommendations
- Order processing
- Empathy and patience
Languages
English
Native/ Bilingual
Timeline
Bachelor of Science - Business Administration
Florida Technical College Nuc University
12.2024 - 07.2025
Customer Service Representative
Daisy cortes
07.2016 - 07.2018
Customer Service Representative
Karina vargas
05.2007 - 06.2008
Certificate - Computer Repair And Diagnose And Configure
Consorcio Del Noreste
07.2005 - 09.2005
Diploma - Cosmetology
Dr Francisco C. Urgent Voc.
08.1998 - 05.2000
Salesperson
Jose vargas
Dr Francisco C. Urgent Voc.
Some College (No Degree) - Practical Nursing
Ibc
Some College (No Degree) - Nail Technician
Modern Hair Styling