Doris Starnes
Memphis
Summary
Professional and dependable Medical Front Desk Receptionist with experience supporting busy healthcare offices. Skilled in patient scheduling, insurance verification, and managing front desk operations while providing compassionate service to patients. Known for strong organization, attention to detail, and maintaining a welcoming and efficient environment.
Dedicated Medical Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
HealthQuest P.C.
01.2024 - Current
- Greet and assist patients while maintaining a professional and welcoming front office environment.
- Schedule appointments and manage provider calendars.
- Verify insurance coverage and collect co‑payments.
- Maintain patient records using EMR systems while ensuring HIPAA compliance.
- Answer high‑volume phone calls and assist patients with questions.
Consumer Advisor Expert/On Site Advisor (Sanitas Clinic)
BlueCross BlueShield Of Tennessee
01.2002 - 01.2022
- Provided expert customer support to insurance members by resolving complex medical and benefit related inquiries.
- Explained coverage, claims, eligibility, and billing details while ensuring members clearly understood their healthcare benefits.
- Assisted with payment collections in person, and over the phone.
- Maintained accurate documentation, protected confidential health information, and delivered professional, compassionate service in a fast-paced healthcare environment.
Education
High School Diploma -
Hamilton High School
Memphis, TNSkills
- Patient Check-In & Check-Out
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Multiline Phone Systems
- Medical Office Administration
- Data Entry
- Microsoft Word
- Excel
- Outlook
- Medical Scheduling Software
Timeline
Front Desk Receptionist
HealthQuest P.C.
01.2024 - Current
Consumer Advisor Expert/On Site Advisor (Sanitas Clinic)
BlueCross BlueShield Of Tennessee
01.2002 - 01.2022
High School Diploma -
Hamilton High School