Doris Young

• Lead daily operations, ensuring optimal store performance and customer satisfaction.
• Manage 14 store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintain proper product levels and inventory controls for merchandise.
• Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approve regular payroll submissions for employees.
• Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Streamline communication between staff and management, ensuring that all team members are informed of policy changes and promotions.
• Analyze sales data to identify trends and adjust inventory levels accordingly.
• Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improve customer satisfaction through staff training in customer service and product knowledge.
• Manage vendor relationships to negotiate favorable terms and maintain inventory supply.
• Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increase store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Provided personalized care to client, ensuring comfort and dignity in daily activities.
• Assisted with medication management, promoting adherence to prescribed regimens.
• Monitored physical and emotional well-being of client, promptly reporting any changes to family or healthcare providers.
• Fostered strong relationships with client and family, improving satisfaction and trust in caregiving services.
• Offered companionship and kindness.
• Cleaned house, ran errands, managed laundry, changed sheets and made bed to keep patient's bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Transported client to and from medical appointments with safety and efficiency.

Provided high-level administrative and personal assistance in a confidential manner to the family.

• Managed the family's Microsoft Outlook for emails and calendars, including the overlapping of both employers' work schedules, as well as the children's schedules.
• Worked with technology consultants to ensure all computers, iPads, printers, cable television, Apple TV, music system, etc. were functioning to greatest capacity. Often troubleshoot less complicated issues with successful resolution. Managed all video and media.
• Office management included checking all mail and phone messages, ensuring that all information is filtered into correct avenues. Replenishing office supplies when needed. Facilitating bills/invoices for payment. Reconciling credit card and petty cash transactions.
• Responsible for the maintenance of the house (7500+ sq. ft.), land(acreage), farm and lawn equipment, by communicating with numerous maintenance specialists, scheduling repairs, making prompt payments, and doing follow ups on any issues that may arise after job completion.
• Assisted in numerous charity affairs, including scheduling/coordinating events, parties and meetings. This often includes shopping for and delivering food, gifts, and other necessity items.
• Scheduled and oversaw the regular maintenance and repairs of family vehicles.
• Maintained family's pet welfare (4 dogs and 3 cats).
• Responsible for the scheduling of and transportation to the children's medical and dental appointments, as well being a personal driver for the children to any school or after school activities, private lessons, practices, etc.
• Managed vacation/travel which included air, hotel, and car reservations (domestic or international), trip insurance, excursions, etc. Also, managed house sitting, animal boarding, security, and any remodel projects that may have been going on while family was gone.
• Household duties included: personal/grocery shopping, running errands, light housecleaning, laundry, etc.

• Owner/Office Manager
• Responsible for scheduling jobs, travel arrangements and accomodations, as well as overseeing/conducting work completion.
• Responsible for acquiring all required licenses and permits necessary to legally perform the full scope of the job.
• Managed account's billing/receivable/collection.
• Filed tax returns and prepared governmental reports in compliance with strict standards.
• Analyzed monthly balance sheet accounts for corporate reporting.
• Computed taxes owed by applying prescribed rates, laws and regulations.
• Prepared accurate financial statements at end of the quarter.
• Reviewed collection reports to determine the status of each client and took prompt action for resolution.
• Posted receipts to appropriate general ledger accounts.
• Executed payroll.
• Implemented effective financial management practices, improving cash flow and profitability.
• Established strong client relationships through effective communication, resulting in repeat business and referrals.
• Operated with safety and skill to avoid accidents and delays.
• Led strategic planning initiatives to expand service offerings and improve market competitiveness within the industry.
• Conducted regular equipment inspections and maintenance, ensuring reliability and functionality of fire suppression systems.
• Oversaw inventory management and procurement processes, optimizing resource allocation and reducing costs.