Summary
Overview
Work History
Education
Skills
Timeline
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DORIS GYASI-NIMAKO

Woodbridge,VA

Summary

Dynamic leader with a proven track record at Doris Fashions, excelling in customer service and financial management. Spearheaded business growth through strategic planning and professional networking, enhancing customer satisfaction and loyalty. Skilled in staff management and business development, achieving significant improvements in operational efficiency and sales performance.

Overview

33
33
years of professional experience

Work History

Business Owner

Doris Fashions
01.2014 - 03.2020
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
  • Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
  • Created visual displays to highlight new and featured products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.

Back Office Associate

Multicredit Savings & Loans
09.2005 - 11.2013
  • Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
  • Managed confidential client information with utmost care, ensuring data privacy and security.
  • Proactively identified potential risks associated with transactions which helped avoid costly errors.
  • Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
  • Managed bank drafts transactions.
  • Created and maintained detailed records of all office activities.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for new accounts.

Cashier

Studio 88 Photo Complex
05.1987 - 06.1990
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Education

High School Diploma -

Amaniampong Senior High School
Mampong, Ghana
05.2001 -

High School Diploma -

Asanteman Senior High School
Suame, Ghana
05.2001 -

Skills

Customer service

Business planning

Business development

Staff management

Customer relations

Strategic planning

Financial management

Purchasing and planning

Sales planning

Budget control

Professional networking

Start-up operations

Human resources management

Excellent communication

Timeline

Business Owner

Doris Fashions
01.2014 - 03.2020

Back Office Associate

Multicredit Savings & Loans
09.2005 - 11.2013

High School Diploma -

Amaniampong Senior High School
05.2001 -

High School Diploma -

Asanteman Senior High School
05.2001 -

Cashier

Studio 88 Photo Complex
05.1987 - 06.1990

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DORIS GYASI-NIMAKO