Doris Thomas
Philadelphia,PA
Summary
Dynamic professional with a strong background in customer service and retail management, notably with Nordstrom Rack. Proven ability to build client relationships and enhance customer experiences. Skilled in staff training and development, with a commitment to operational excellence and a solid work ethic demonstrated as an Independent Contract Driver.
Overview
11
11
years of professional experience
Work History
Independent Contract Driver
Uber Technologies Inc.
04.2019 - Current
- Provided reliable and efficient transportation services as an independent driver
- Demonstrates excellent customer service skills by providing friendly and professional interactions with passengers
- Develops strong knowledge of local areas, landmark, attractions, and events to provide helpful recommendation to passengers
- Built a positive reputation among customers through consistent delivery of exceptional service.
General Laborer
Ex-factor Recycling
06.2021 - 10.2024
- Performed a variety of physical labor tasks, including lifting heavy objects, operating machinery, and using hand and power tools.
- Loaded, unloaded, and transported materials to and from job worksites.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Assistant Retail Sales Manager
Nordstrom Rack
08.2014 - 06.2019
- Assisted in the management of daily store operations, including opening and closing procedures, cash handling, and inventory control.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
Education
High School Diploma -
Benjamin Franklin High
Philadelphia, PASkills
- Customer Service
- Staff training and development
- Client relationship building
- Scheduling
Timeline
General Laborer
Ex-factor Recycling
06.2021 - 10.2024
Independent Contract Driver
Uber Technologies Inc.
04.2019 - Current
Assistant Retail Sales Manager
Nordstrom Rack
08.2014 - 06.2019
High School Diploma -
Benjamin Franklin High
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