DORKAYLA FRY
Aubrey,TX
Summary
My customer service experience, data entry skills, professional communication skills, familiarity with commercial phone systems, knowledge of using lead management software and MS Office Suite makes me the best candidate for this position. PERSONAL ATTRIBUTES Verbal Communication: Recognized ability to communicate with a range of individuals from different cultures and backgrounds. Commitment & Dedication: Willing to provide long-term ongoing contribution and commitment to an organization. Collaborative Team Member: Ability to collaborate with team members. Demonstrated by group work. Reliable: Commended reliability as team member and supporter. Honest: Strong personal morals and ethics ensure complete honesty and transparency at all times.
Overview
3
3
years of professional experience
Work History
Medical Patient Specialist
Optum Remote
11.2023 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times
- Collaborated with healthcare professionals to develop tailored care plans, improving patient outcomes
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations
- Documenting patients needs and gathering documentation in order to fulfill patient medical needs
Cash Application Account Specialist
Home River Group - Plano
06.2023 - 11.2023
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution
- Filed reports and posted daily batches in system
- Sorted payments into batches by segmenting each payment by business unit and scanning into database
- Used data entry skills to accurately document and input statements.
Document Specialist Administrator
Lithia Driveway - Plano, TX
07.2022 - 06.2023
- Prepared digital files, physical documents and work requests in compliance with company guidelines
- Transmitted documents, organized revisions and tracked changes
- Prepared documents for projects in accordance with project manager, team or client specifications
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions
- Learn new system quickly and efficiently
- PROMOTED TO ASSITANT
- Bookkeeping
- Performed routine clerical tasks by scanning, filing and copying documents
- Interacted with customers by phone, email or in-person to provide information
- Help with new hire
- Set up/order office supplied
- Keeping track of deadlines and hiring.
Appointment Setter
Carter Bloodcare
01.2021 - 06.2021
- Calling prospective patients using a list of Phone numbers provided to me
- Accepting call from Clients as they arise
- Scheduling Appointments for Clients
- Fielding basic questions and concerns about the services we offer
- Attempting to Contact Clients who we have been unable to contact
- Informing the Manager of any Complaints that requires addressing.
Cashier
Krogers, The Colony
- Exchange pleasantries with Customers
- Answer questions about Products, Policies and Services
- Handles Returns of Products
- Participate in the balancing of Inventories
- Help in the arrangement of shopping carts
- Stowing of Products in the Shelf's, Bins and Fridges
- Greeted customers entering store and responded promptly to customer needs.
Education
Criminal Justice Law (Pre-Law) -
Collin Community College - McKinney
12.2024
High School Diploma -
The Colony High School - The Colony, TX
The Colony, TX06.2020
Skills
- Problem solving
- Fast Learner
- World Class Customer Service
- Data Logging
- Computer Literate
- Top-notch Verbal Skill
- Result Oriented
- TECHNICAL SKILLS:
- Workflow Coordination
- Active Listening
- Document Organization
- Recordkeeping Accuracy
- Maintenance Requirements
- Microsoft Word
- Microsoft Excel
- Digital File Organization
- Time Management
- File Systems Coordination
- Accounting/Cash specialist
Timeline
Medical Patient Specialist
Optum Remote
11.2023 - Current
Cash Application Account Specialist
Home River Group - Plano
06.2023 - 11.2023
Document Specialist Administrator
Lithia Driveway - Plano, TX
07.2022 - 06.2023
Appointment Setter
Carter Bloodcare
01.2021 - 06.2021
Cashier
Krogers, The Colony
Criminal Justice Law (Pre-Law) -
Collin Community College - McKinney
High School Diploma -
The Colony High School - The Colony, TX