Dorlissa Jones
Pleasant Prairie,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Coca Cola United
Des Plaines, IL
09.2015 - 03.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
United Healthcare Insurance
Chicago, Il, IL
03.2017 - May
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Some College (No Degree) - Business Administration And Management
Skills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Data Entry
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Creative Problem Solving
Languages
Spanish
Limited
Additional Information
- A1 Spanish Fluency
- Perfect attendance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - United Healthcare Insurance
03.2017 - May
Customer Service Representative - Coca Cola United
09.2015 - 03.2017
College of Lake County - Some College (No Degree), Business Administration And Management
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