Dorlonda Lovett
Elyria,Ohio
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 3 years of related experience. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Proactive Unit Secretary with 3 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals. Hardworking secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Metrohealth Hospital
Cleveland , OH
08.2021 - Current
- Set up and process patient files for accurate billing
- Ensuring patient's questions and concerns are answered
- Verify insurance using a wide variety of Web portals
- Ensure patient has coverage on the date of service
- Collect proper paperwork that is needed for insurance to process
- Contact patient to let them know if the device is covered by their insurance and answer any questions they may have
- Taking care and of transactions between date of service and processing paperwork to multiple insurances
- Patient interviewing Data collection Customer relations
- Task prioritization Time management Hipaa Compliance
- Patient Assistance Patient Care, Handled non-medical patient care activities, including laundry, food preparation, and room cleaning
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Kept patients clean, dry, and properly cared for under direction of registered nurses
- Supported registered nursing staff by helping develop and carry out effective care plans
- Documented actions, vitals, and orders in [Software]
- Maintained safety standards with proper handling and disposal of biomedical waste
- Offered support, companionship, and stimulation through conversation and recreation
- Prevented bedsores, consistently turning patients every [Number] hours
- Updated [Type] EHR system to include current treatments, medications and observations
- Transported patients to treatment units, testing units, operating rooms, or other areas, using wheel-chairs, stretchers, or moveable beds
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Monitored inventory levels and advised management of need for replenishment.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Certified Nursing Assistant
MetroHealth Medical Center 2500 Metro Health Drive
Cleveland , Ohio
04.2012 - 07.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Ged -
Max Hayes
STNA Certificate Red Cross - undefined
Patient Access Specialist
Cuyahoga Cummunity College
Cleveland,ohio01.2021
Skills
- Medical Recordkeeping
- Follow-Up Appointment Scheduling
- Data Entry Software
- Medical Report Preparation
- Unit Wellness
- Medical Billing Protocol
- BLS Certified
- EMR Systems
- Office Supplies and Inventory
- Cleaning and Sterilizing
- Medication Inventory
- Patient Chart Maintenance
- Patient Admission
- Incoming Call Reception
Timeline
Unit Secretary
Metrohealth Hospital
08.2021 - Current
Certified Nursing Assistant
MetroHealth Medical Center 2500 Metro Health Drive
04.2012 - 07.2021
Ged -
Max Hayes
STNA Certificate Red Cross - undefined
Patient Access Specialist
Cuyahoga Cummunity College
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