Dormeka Bates
Kalamazoo
Summary
I aim to secure a position within an organization that matches my skills, talents, and expertise.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Ascension Borgess Hospital
Kalamazoo
10.2023 - Current
- Assist patients with registration and check-in process for outpatient appointments
- Verify insurance, post charges, collect demographics authorization, enter charges into PM, collect/post payments to patient accounts
Medical Billing/ Office Coordinator
S. Maxine Peterson, M.D.
Musk
05.2003 - 12.2022
- As needed, assist with all administrative (process/quality improvement, audits, financial reports)
- Medical office duties, clinical duties: patient education, triage, prior authorizations, administer injections, minor clinical office procedures (medical assistant duties)
- Participation in various pharmaceutical studies, patient drug assistance programs
- Additional administrative duties include billing, collections, coding, medical records, filing, scheduling, appointment setting, mailing/faxing correspondence, referrals, charge entry, payment posting, and investigating rejected claims
- Negotiating insurance carrier contracts, maintaining EHR database, updating, train new staff about the PM system HEDIS measures, cost-based analysis, credentialing, resolving patient complaints, as well as fostering healthy ties amongst the local medical community
Reorder Specialist, Patient Engagement
Air-Caire Home Medical Equipment and Supply
Musk
04.2019 - 07.2020
- The Order Management Specialist has the responsibility of managing the distribution of medical supply orders daily
- Verify insurance, complete authorizations
Government Program Biller
Cherry Health Services
Grand Rapids
08.2017 - 04.2019
- Responsible for exceptional patient care and ensuring that physician services are billed in a timely manner in order to obtain the highest reimbursement
- I answer billing inquiries, follow up on past due accounts and denied claims, post payments, and prepare daily deposits
Adjunct Instructor
Baker College of Muskegon
Musk
09.2006 - 09.2018
- I instruct students on the proper way to create and process medical insurance claims with attention to insurance carrier requirements
- Compliance and reimbursement standards along with EHR, PM, implementation, and use
Patient Financial Counselor
Mercy Health Partners
Musk
02.2016 - 10.2017
- Assist patients with options for health insurance via the health market exchange; offer sliding fee scale to eligible patients and various enrollment options within the organization
- Adhere to hospital financial policy as it relates to patient accounts
Patient Financial Counselor
Family Health Center
Kalamazoo
12.2015 - 01.2016
- Assist patients with options for health insurance via the health market exchange; offer sliding fee scale to eligible patients and various enrollment options within the organization
Office Manager; Team leader; Billing Specialist
Muskegon Family Care Dental
Musk
04.2011 - 02.2014
- I supervise all administrative, financial activities that facilitate the efficient operation of the Dental office
- My duties include maintaining the department budget, development/implementation of policies/procedures/protocols, staff training
- Productivity, payroll, controlling all expenses, hiring/training/termination of staff, initiating negotiations for provider contract renewal
- Fostering positive relationships with providers, staff, and patients
- Organizing outreach (Co-chair of the local health disparity coalition)
- Assist the IT department with system upgrades, system migration, in NextGen, Dentrix
- Follow up on all patient complaints
- Monitor all billing functions of the Dental Billing department
- Adhere to all federal/state regulations relative to the healthcare center operations
- Credentialing, granting writing
- Participate in various community coalitions
- Analysis data related to revenue, practice growth, patient satisfaction surveys, forecast potential threats to the future sustainability of the department
Education
Bachelor's Degree - Health Service Administration
Baker College of Muskegon
01.2013
Associates of Applied Science - Medical Insurance Billing
Baker College of Muskegon
01.2003
Skills
- Patient registration
- Insurance verification
- Payment posting
- Electronic health records
- Billing and coding
- Customer relationship management
References
- Michelle Wallace, 231-730-3853, Billmich2316@hotmail.com
- Paula Podein, 616-638-3254, podeinp40@gmail.com
- Laquinda Watson, 269-744-5732, quendamae09@gmail.com
Timeline
Customer Service Representative
Ascension Borgess Hospital
10.2023 - Current
Reorder Specialist, Patient Engagement
Air-Caire Home Medical Equipment and Supply
04.2019 - 07.2020
Government Program Biller
Cherry Health Services
08.2017 - 04.2019
Patient Financial Counselor
Mercy Health Partners
02.2016 - 10.2017
Patient Financial Counselor
Family Health Center
12.2015 - 01.2016
Office Manager; Team leader; Billing Specialist
Muskegon Family Care Dental
04.2011 - 02.2014
Adjunct Instructor
Baker College of Muskegon
09.2006 - 09.2018
Medical Billing/ Office Coordinator
S. Maxine Peterson, M.D.
05.2003 - 12.2022
Bachelor's Degree - Health Service Administration
Baker College of Muskegon
Associates of Applied Science - Medical Insurance Billing
Baker College of Muskegon
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