Dorota Gal
Burbank,IL
Summary
Results-driven AR Specialist known for high productivity and efficient task completion. Possess specialized skills in invoice management, account reconciliation, and customer relationship management. Excel at problem-solving, time management, and communication, ensuring smooth financial operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
AR Specialist
JLL, Jones Lang LaSalle
Westmont, Illinois
11.2023 - Current
- Performed collections activities by phone, email, and mail for delinquent accounts.
- Managed the collection of cash receipts from customers via ACH and wire transfers or check deposits into the bank account.
- Collaborated with accounting team members on special projects as needed.
- Documented all Accounts Receivable transactions accurately in the system according to established procedures.
- Participated in weekly meetings to discuss progress on overdue items and action plans.
- Responded promptly to customer inquiries regarding their ACH transactions.
- Provided training on ACH processes and regulations to new staff members.
- Maintained a database of customer information for ACH transactions.
- Maintained accurate records of all customer interactions in CRM software systems such as Salesforce or Zendesk.
Accounts Receivable Manager
Continental Toyota
Hodgkin's, IL
10.2014 - 10.2023
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Maintained accurate records of all accounts receivable transactions.
- Ensured compliance with federal, state, and local regulations related to accounts receivable processes.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Developed and maintained relationships with customers to ensure timely payment of invoices.
- Provided training and guidance to Accounts Receivable staff members as needed.
- Created detailed reports on overdue accounts for internal use and external reporting requirements.
- Generated monthly statements for clients outlining their current balances due.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Prepared monthly aging reports for review by management.
- Drafted correspondence such as dunning letters or demand notices when necessary.
Warranty Manager
Continental Toyota
Hodgkin's, IL
10.2014 - 10.2023
- Developed and implemented procedures for processing warranty claims efficiently.
- Collaborated with vendors on developing strategies for reducing cost of goods sold due to defective products being returned under a manufacturer's warranty policy.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Advised internal teams on best practices for minimizing risk associated with issuing extended warranties on products offered by the company.
- Provided technical support to customers regarding product warranties.
- Coordinated with internal departments such as sales, marketing, finance, legal, and engineering on matters relating to warranties.
- Created reports on warranty performance, including cost savings initiatives and trends in customer satisfaction ratings.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Maintained records of all product warranties and associated documentation.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Developed training materials for staff members responsible for managing customer inquiries about warranties.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Reavis High School
Burbank, IL08-2013
Skills
- Client Communication
- Dispute Resolution
- Relationship Building
- General ledger maintenance
- Account Reconciliation
- Invoice Processing
- Bookkeeping
- Payment posting
- Finance
- Payment management
- Financial Reporting
- Claims Processing
- Accounts receivable expertise
- Invoice Preparation
- Accounts Receivable
- Microsoft Excel
- General Ledger
Languages
Polish
Native/ Bilingual
Timeline
AR Specialist
JLL, Jones Lang LaSalle
11.2023 - Current
Accounts Receivable Manager
Continental Toyota
10.2014 - 10.2023
Warranty Manager
Continental Toyota
10.2014 - 10.2023
High School Diploma -
Reavis High School