Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Dorothea Bermudez

Owner of D.R Finishing
Greene,NY

Summary

Results-driven business owner with a solid track record in project management and customer service. Achieved significant improvements in client satisfaction through strategic initiatives and operational enhancements. Skilled in inventory management and employee development, creating a supportive team atmosphere that drives performance. Committed to delivering high-quality results under pressure while maintaining strong relationships with clients and colleagues.

Overview

14
14
years of professional experience

Work History

Business Owner

D.R. Finishing
Greene, New York
04.2024 - Current
  • Managed daily operations for comprehensive finishing services company.
  • Oversaw project timelines to ensure timely service delivery.
  • Trained and mentored new staff on procedures and standards.
  • Coordinated with suppliers to maintain quality inventory levels.
  • Implemented customer service strategies to improve client satisfaction.
  • Developed marketing materials to promote services and attract clients.
  • Conducted regular quality inspections to uphold service excellence standards.
  • Monitored cash flow to ensure effective budgeting of resources.

Level 5 Sheetrocker, Finisher

Lukim Construction
10.2021 - 10.2022
  • Consistently followed safety protocols to ensure secure work environments.
  • Executed site cleanup and organization to enhance workflow and safety.
  • Participated in training sessions to improve equipment operation skills.
  • Adapted to changing tasks, demonstrating flexibility in labor assignments.
  • Safely loaded and unloaded building supplies from trucks at job sites.
  • Maintained cleanliness by sweeping, mopping, and disposing of debris.
  • Set up ladders for high installations as needed.
  • Collaborated with team members to execute daily operational tasks effectively.

Assembly Line Production Worker

Raymond Corperation
Greene, NY
09.2018 - 09.2021
  • Operated assembly line machinery to efficiently produce quality products.
  • Inspected finished goods for defects and ensured compliance with quality standards.
  • Collaborated with team members to maintain production flow and achieve targets.
  • Followed safety protocols to uphold a secure work environment for all employees.
  • Assisted in training new workers on assembly line processes and equipment usage.
  • Maintained clean and organized work area to enhance productivity and safety compliance.
  • Reported equipment issues to supervisors for timely repairs and maintenance.
  • Tested completed products for proper functioning before shipment.

Bra Specialist

Victoria's Secret & PINK
Johnson City, New York
01.2012 - 09.2015
  • Assisted customers in selecting ideal bra fits and styles.
  • Educated clients on proper bra care and maintenance techniques.
  • Maintained organized, visually appealing merchandise displays to enhance product visibility.
  • Collaborated with team members to effectively manage inventory.
  • Conducted fitting room consultations to improve shopping experiences.
  • Trained new staff on bra fitting techniques and customer service standards.
  • Processed customer transactions efficiently at point-of-sale systems while ensuring accurate payments.
  • Resolved customer inquiries and complaints professionally in accordance with store policies.

Jean Expert

American Eagle Outfitters, Inc
Johnson City, NY
02.2011 - 09.2015
  • Analyzed customer feedback to refine denim product offerings and drive sales growth.
  • Assisted customers in selecting optimal jean styles and fits to enhance satisfaction.
  • Trained new team members on denim fabric characteristics and proper care techniques.
  • Managed inventory of denim products to ensure consistent stock availability.
  • Collaborated with marketing teams to design promotional displays and campaigns for denim lines.
  • Maintained visual merchandising standards to highlight denim sections effectively in-store.
  • Conducted assessments of jean quality and style trends to inform product development.
  • Resolved customer complaints regarding fit or quality promptly to maintain service excellence.

Education

GED -

Greene Central School
Greene, NY
01-2012

Skills

  • Project management
  • Quality control
  • Inventory management
  • Cash flow oversight
  • Customer service and relations
  • Supplier coordination
  • Client relationship management
  • Effective communication
  • Employee training and development
  • Team collaboration and leadership
  • Safety compliance
  • Problem solving
  • Time management
  • Purchasing and planning
  • Verbal and written communication
  • Issue resolution
  • Entrepreneurial leadership
  • Attention to detail
  • Business planning strategies
  • Performance improvement

Affiliations

  • As a child I grew up doing multiple years through 4H as a member throughout My youth & as I aged out of being a member I was able to become a Youth Leader & get to share new & exciting experiences with the members I was now mentoring, One of the things we did was exchange groups with T.A.G (Teen Action Group) where we were able to go to Kansas, we stayed with the families from other 4H families & were able to do things we wouldn't be able to here in NY. We went into the Salt Mines, visited many other places that they wanted to share with us. Then the following year we hosted those families here in NY, where we took them to Niagara Falls, NYC & they went to a broadway show with us.
  • I also have grown up as a dance performer since the age of 5 where I was involved in multiple dance studios as a student & eventually becoming a dance instructor for Jessie Katen's School Of Dance. I have always had a passion for Contortion, Acro & continue to perform to this day for weddings & other opportunities that arise.
  • I am a Mother to two children who are my pride & joy. They keep life exciting & keep me on my toes.
  • I enjoy nature & being outside doing things like fishing, hunting, hiking & camping.
  • I also have picked up working on my personal vehicles doing maintenance & body work.

References

References available upon request.

Timeline

Business Owner

D.R. Finishing
04.2024 - Current

Level 5 Sheetrocker, Finisher

Lukim Construction
10.2021 - 10.2022

Assembly Line Production Worker

Raymond Corperation
09.2018 - 09.2021

Bra Specialist

Victoria's Secret & PINK
01.2012 - 09.2015

Jean Expert

American Eagle Outfitters, Inc
02.2011 - 09.2015

GED -

Greene Central School
Dorothea BermudezOwner of D.R Finishing
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