Dorothea Chapman

Florence,AZ

Summary

Dedicated professional with extensive experience in records management and customer service. Recognized for strong problem-solving abilities and meticulous attention to detail, contributing to effective communication and streamlined operations in fast-paced environments.

Overview

years of professional experience

Work History

Records Retention Clerk / Mail Courier

J O Combs USD #44

San Tan Valley, Arizona

04.2014 - Current

Organized and maintained student records and documentation efficiently.
Provided customer service support to students, parents, and community members.
Coordinated communication between departments to ensure information flow.
Organized and maintained filing systems for confidential documents.
Scanned documents into digital formats ensuring accuracy of content.
Processed incoming and outgoing mail and packages promptly.

Special Education Paraprofessional

J O Combs USD #44 / Ranch Elementary

San Tan Valley, Arizona

08.2007 - 04.2014

Supported students with disabilities in daily classroom activities and instruction.
Monitored student progress and provided feedback to educators regularly.
Organized educational materials and resources for classroom activities and lessons.
Guided small groups in academic tasks to enhance learning outcomes.
Provided one-on-one instruction to students who needed extra help with learning tasks.
Implemented behavior management strategies designed by special education staff members.

Front Desk Receptionist

Michigan Therapy Institute

Warren, Michigan

07.2000 - 06.2006

Greeted customers at front desk, fostering a welcoming environment for patients and visitors.
Coordinated patient check-in and check-out processes efficiently.
Responded to phone calls and addressed patient inquiries to enhance overall patient experience.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Coordinated appointment scheduling using electronic health records system to ensure timely patient access.
Handled confidential patient information in compliance with privacy regulations.

Education

Associate of Arts - General Business And Marketing

Macomb Community College

Warren, MI

08-1991

Skills

Records management
Document scanning
Filing organization
Mail processing
Customer support
Attention to detail

Problem solving
Confidentiality
Telephone etiquette
Interpersonal communication
Communication management

Timeline