AISHA FUTCH
West Palm Beach,FL
Summary
Detail-oriented professional experienced in administrative support and customer service. Skilled in client relations and optimizing workflows to enhance operational efficiency. Capable of managing high call volumes while delivering outstanding service and maintaining accurate records. Committed to confidentiality with a strong ability to excel in both independent and collaborative environments.
Overview
9
9
years of professional experience
Work History
Records Retention Specialist
The Port of Palm Beach
Riviera Beach, FL
07.2023 - Current
- Maintained District records through scanning and filing of documents, ensuring compliance with statutory requirements and timely completion of annual records destruction.
- Maintain database of onsite records inventory and perform quality checks to ensure compliance with records retention laws and standards.
- Assisted District Clerk in managing City’s electronic documents and updated policies and procedures for effective use of Records Management Program.
- Assist with scheduling and coordinating disposal of records District-wide according to State guidelines.
- Handled public records requests efficiently.
- Performs indexing, tracking official records, agreements, compiles and distributes recorded documents, ordinances, resolutions and proclamations.
- Organized and prepared official and department records for document imaging process, including ordinances, resolutions, agreements, deeds, performance bonds, minutes, and agendas.
- Provided support to the District Clerk to ensure continuity of operations.
- Administered Notary Public services for official documents and agreements.
- Executed various general clerical tasks to support office operations.
Administrative Technician I
Palm Beach County Youth Services
West Palm Beach, FL
06.2022 - 07.2023
- Maintained office files and records, compiled data, completed legal forms, and composed reports and letters to support effective office administration.
- Ensured smooth transitions for clients during admission and departure processes.
- Confirmed or cancelled appointments and document actions in Case Manager Pro (CMP).
- Processed forms and records related to purchasing and personnel to ensure smooth departmental operations.
- Answered telephone calls, transferred calls to the appropriate person or took and distributed a detailed message.
- Monitored incoming inventory status, assessed customer needs, and expedited products to enhance service delivery.
Child Support Technician
Office of the Attorney General
Conroe, TX
12.2021 - 06.2022
- Opened cases on the Texas Child Support Enforcement System (TXCSES).
- Managed entry, retrieval, and updates of child support case information on TXCSES, ensuring data accuracy and accessibility.
- Streamlined case assessment process by identifying duplicate cases and verifying completeness and validity of information.
- Acted as juvenile division liaison by requesting missing information or documents; forwarding cases to the appropriate Child Support Officer.
- Oversaw document management by scanning and categorizing files, improving organization and retrieval efficiency.
- Ensured security and confidentiality of sensitive and/or protected information.
Assistant Court Clerk
The City of Tomball
Tomball, TX
01.2021 - 10.2021
- Coordinated communication between judges, attorneys, and public, streamlining information flow for timely case resolution.
- Issued court summons to defendants, ensuring proper notification of their required appearances.
- Updated and organized docket calendar and database, improving accessibility and accuracy for courtroom clerks, facilitating smoother case management.
- Provided accurate information to the public concerning court dates, appearances, and associated fines.
- Oversaw payment processing for fines and fees to maintain financial accuracy. Managed cash drawer operations and ensured receipt issuance. Updated account balances to reflect payments accurately.
Court Specialist III
Clerk of the Circuit Court & Comptroller, Palm Beach County
West Palm Beach, FL
10.2019 - 09.2020
- Managed docket calendar and database to ensure efficient courtroom operations.
- Coordinated communication with public attorneys and parties, providing timely information through in-person and telephone interactions.
- Prepared and issued court orders for probation and related actions, ensuring compliance with legal requirements.
- Processed payments for fines and fees, maintained accurate cash drawers, issued receipts, and updated account balances to ensure financial accuracy.
- Provided detailed responses to public questions about court schedules, appearances, and associated fines.
Records Technician
Department of Children & Families
West Palm Beach, FL
11.2017 - 07.2019
- Conducted thorough research to gather critical records for child protection investigations, ensuring informed decision-making.
- Organized case records and legal documentation processes to facilitate timely case handling.
- Streamlined case assignment tracking log and systems to enhance operational efficiency.
- Ensured compliance with established procedures for handling sensitive documents to uphold chain of custody integrity.
Skills
- Records management
- Administrative support
- Schedule management
- Data analysis
- Proficiency in Microsoft Office
- Attention to detail
Timeline
Records Retention Specialist
The Port of Palm Beach
07.2023 - Current
Administrative Technician I
Palm Beach County Youth Services
06.2022 - 07.2023
Child Support Technician
Office of the Attorney General
12.2021 - 06.2022
Assistant Court Clerk
The City of Tomball
01.2021 - 10.2021
Court Specialist III
Clerk of the Circuit Court & Comptroller, Palm Beach County
10.2019 - 09.2020
Records Technician
Department of Children & Families
11.2017 - 07.2019