Dorothy Allyson McInnis
West Warwick,AZ
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
REAL Vision Properties
Warwick, RI
02.2025 - Current
- Cultivated relationships with clients to identify and fulfill real estate needs.
- Conducted comprehensive market analyses to determine property values and trends.
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Guided clients through the buying/selling process, providing expert advice at each step.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Lead Security Officer
USENTRA
Warwick, RI
07.2022 - Current
- Supervised 6 site security personnel to ensure compliance with safety protocols and procedures.
- Developed and implemented training programs for new security team members.
- Conducted regular risk assessments to identify vulnerabilities and improve security measures.
- Collaborated with law enforcement agencies to enhance emergency response strategies.
- Managed incident reporting systems, ensuring accurate documentation and follow-up actions.
- Enhanced operational efficiency by streamlining communication between security teams and management.
Real Estate Sales Agent
Century 21 Shoreline
02.2022 - 02.2025
- Guided clients through property showings and negotiations, ensuring informed decision-making.
- Developed comprehensive market analyses to support pricing strategies and client recommendations.
- Cultivated relationships with buyers and sellers, enhancing customer loyalty and repeat business.
- Coordinated marketing initiatives across multiple platforms to increase property visibility and engagement.
- Streamlined transaction processes to improve efficiency and reduce closing times for clients.
- Analyzed local market trends to inform strategic planning and client investment opportunities.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
Insurance Customer Service Representative Level II
AAA Northeast
Providence, RI
06.2017 - 09.2021
- Led retention efforts for at risk personal auto policies, achieving measurable reductions in customer churn.
- Mentored new hires through structured shadowing and call monitoring to accelerate call center readiness.
- Performed quality control reviews of customer interactions to ensure policy accuracy and drive service improvements.
- Designed targeted outreach for at risk policyholders to diagnose renewal barriers and preserve coverage.
- Collaborated with underwriting and billing to resolve complex policy exceptions and prevent coverage lapses.
- Maintained accurate policy documentation and conducted audits to ensure data integrity and compliance.
- Took 35 or more customer calls daily with inquiries regarding policy details and coverage options.
- Resolved claims issues effectively, ensuring customer satisfaction and retention.
- Provided support for billing questions, leading to improved payment processing efficiency.
Member Services Counselor
AAA Northeast
Providence, RI
01.2017 - 05.2017
- Managed more than 50 calls per day dealing with member requests by prioritizing tasks and leveraging knowledge bases delivering timely resolutions and steady member confidence.
- Coordinated with roadside and dispatch to resolve complex member incidents, improving communication and reducing follow up inquiries.
- Maintained accurate member records and documented interactions to ensure compliance and support reliable issue tracking across shifts.
Education
Some College (No Degree) - Curriculum and Instruction
University of North Texas
Denton, TX05-2006
M Ed - Business Administration
Wayland Baptist University
Wichita Falls, TX08-2004
AAS, BSOE - Business Administration, Mathematics
Wayland Baptist University
Wichita Falls, TX02-2003
Skills
- Strong organizational skills
- Meticulous attention to detail
- Excellent teamwork
- Highly professional
- Negotiation expertise
- Works well independently
- Lead follow up
- Client-oriented
Certification
- Texas Education Agency Certified Classroom Teacher Licenses:
- Mathematics 8-12 (2007-04-14 to 2017-05-31)
- Social Studies 8-12 (2006-02-18 to 2017-05-31)
- Rhode Island Property & Casualty Insurance Agent’s License – Effective May 2018 to May 2024
- Rhode Island Real Estate Agent’s License – Effective January 2022 to January 2024
Timeline
Real Estate Agent
REAL Vision Properties
02.2025 - Current
Lead Security Officer
USENTRA
07.2022 - Current
Real Estate Sales Agent
Century 21 Shoreline
02.2022 - 02.2025
Insurance Customer Service Representative Level II
AAA Northeast
06.2017 - 09.2021
Member Services Counselor
AAA Northeast
01.2017 - 05.2017
Some College (No Degree) - Curriculum and Instruction
University of North Texas
M Ed - Business Administration
Wayland Baptist University
AAS, BSOE - Business Administration, Mathematics
Wayland Baptist University