Dorothy A. Watts

Assign new FOIA requests utilizing the agency FOIA online tracking system (FOIAXpress).

Review acknowledgment letters and responses to determine their alignment with the incoming document.

Ensures the individual presents a valid ID before releasing the information requested.

Utilize SharePoint to update the FOIA report daily.

• Supported the development of company-wide communication strategies through comprehensive analysis of internal and external correspondence trends.
• Served as a liaison between departments during major projects by facilitating clear lines of communication throughout their lifecycle.
• Reviewed outgoing communications for adherence to brand guidelines, ensuring consistency across all channels.
• Streamlined correspondence processes by implementing effective tracking and filing systems.
• Developed training materials for new employees, promoting consistent understanding of correspondence policies and procedures.
• Conducted research to inform responses to complex inquiries, demonstrating thoroughness and attention to detail.
• Managed high volumes of correspondence, ensuring timely responses and resolution of issues.
• Assisted in the creation of templates for routine communications, streamlining response times while maintaining a personalized approach to client interactions.

• Company Overview: Employment and Training Administration Office of Management and Administrative Services (OMAS) Controlled Correspondence Unit (CCU)
• Administer superior administrative and correspondence management support to the US
• Department of Labor (Department), Employment and Training Administration (ETA), Office of Management and Administrative Services (OMAS) by managing the Department’s correspondence process
• Ensure that executive correspondences are efficiently processed according to the Executive Secretariat’s current workflow procedures
• Analyze and confirm correspondence meet the laws and mandates promulgated by Congress and are consistent with ETA’s Assistant Secretary and Secretary of Labor’s policies
• Perform back-up lead correspondence analyst, overseeing the efficiency and effectiveness of the Department’s response letter templates and develop strategic processes to keep template library current and accessible to ETA’s program offices
• Review, analyze, assign, and monitor controlled and non-controlled executive correspondence from the public, academia, Congress, the White House, States, foreign heads of state, state representatives, and other governmental agencies
• Draft letters, emails, and/or verbally provide responses for questions regarding technical needs, and create and manage weekly correspondence status reports and distribute to ETA’s program offices on a weekly basis
• Consult with ETA’s leadership and coordinate with the Director of OMAS on creating, implementing, and maintaining consistent and effective standard operating procedures (SOP) for correspondence analyst team and ETA’s program offices
• Serve as technical administrator in both SIMS Correspondence Management System and Correspondence Tracking System (CTS)
• Approved staff access, train staff and new employees on how to process correspondence and operate both systems
• Run reports and perform audits within both systems
• Task ETA’s program offices on the status of past due controls
• Coordinate with program offices correspondence points of contacts involved in the processing, preparation, and clearance procedures regarding documents routing through ETA’s correspondence unit and provide deadline dates according to the type of document
• Task offices to ensure concurrences and/or draft response are submitted by or before projected deadline dates
• My efforts resulted in decreasing ETA’s overdue correspondence report by 80 percent
• Perform thorough analysis of correspondence processes, regulations, responses to executive correspondence, recommendations/proposals, information papers, reports, memoranda, and other inquiries that are submitted to ETA and provide recommendations to management
• Ensure formatting and grammar accuracy through quality checking information submitted for processing and approval
• Review and analyze incoming correspondence and make decisions on determining if re-routing and/or special handling outside of the Agency is necessary
• Maintain professional relationships with other program offices Directives Liaisons, Leadership staff throughout DOL by communicating both orally and in writing to provide effective guidance as appropriate
• Employment and Training Administration Office of Management and Administrative Services (OMAS) Controlled Correspondence Unit (CCU)

• Company Overview: Vital Records Division
• Developed policies, procedures and other requirements to help ensure the accurate and complete collection of vital records data and information that will help to monitor and detect fraudulent activity, thus protecting the integrity of the District’s vital registration system
• Utilized production software to manage day-to-day operations through review and assessment of daily production, workflow, and labor forecast for opportunities that improved productivity and reduced inefficiency
• Supervised a team of nine vital statistic specialists to achieve service initiative objectives and to maximize customer service satisfaction
• Worked directly with the reengineering-team for the development and implementation of the new database (EBRS/EDRS) Electronic Birth/Death Registration System
• Researched and analyzed the previous system to establish performance metrics and performance goals for subordinate staff
• Oversaw the District of Columbia interns that were hired through the apprenticeship program to shadow staff and management by ensuring all regulations and policies were adhered to by the staff
• Provided clear and logical guidance to interns and staff through coaching and counseling, which improved performance, morale and customer service ratings
• Developed and executed efficiency-enhancing workflow/process improvement plans based on research and analysis of the current process that made it possible to accommodate increased responsibilities due to staff reductions and to successfully process an increase of customers on a daily basis
• Assisted in the revision and updated dissemination of written policies, and procedures related to Vital Records operating practices to ensure the privacy, security and confidentiality of record information
• Vital Records Division