Dorothy Banks
Jacksonville,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
QuikTrip/Circle K
Jacksonville, FL
08.2014 - 02.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Nittany Minit Mart
Lewistown, PA
06.2008 - 06.2014
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Smokin' Joes
Bristol, PA
06.2004 - 05.2008
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.1972
Skills
- Policy Implementation
- Business Administration
- Workforce Management
- Expense Tracking
- Complex Problem-Solving
- Team Leadership
- Budget Administration
- Supply Ordering
- Payroll Management
- Loss Prevention
- Opening and Closing Procedures
- POS Systems Operations
Certification
- Certified Sanitation, Board of Health - 2022
Timeline
Manager
QuikTrip/Circle K
08.2014 - 02.2024
Store Manager
Nittany Minit Mart
06.2008 - 06.2014
Store Manager
Smokin' Joes
06.2004 - 05.2008
High School Diploma -
Pennsbury High School