Dorothy Branch
Loris,SC
Summary
I am currently providing customer service under contract for HomeDepot.com through Arise Virtual Solutions. I have been with the company for approximately 3 years. Working from home.
Prior to accepting this position, I worked under contract for the Jones Motor Group. Duties included safely transporting general freight throughout the country, finding freight, negotiating pay and dispatching.
I am currently seeking employment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Loris, SC
09.2020 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
OTR Truck Driver
Jones Motor Group
654 Enterprise Drive Limerick, PA 19468
09.2015 - 07.2020
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Made sure that deliveries were on time for scheduled appointments.
- Completed multi-day and overnight trips every month.
- Independent contractor.
- Found loads and negotiated contracts for each load/Self Dispatched
- Safely picked up and delivered general freight and hazardous materials throughout the continental United States and Canada. This includes Alaska.
Education
High School Diploma -
Satellite Academy HS
New York, NY06-1981
Skills
- P>Appointment Scheduling
- P>Information Security
- P>Data Entry
- P>Account Updating
- P>Filing
- P>Multi-Line Phone Talent
- P>Clerical Support
- P>Customer Service
- P>Microsoft Office Suite
- P>Travel Planning
- P>Call Center Operations
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
09.2020 - Current
OTR Truck Driver
Jones Motor Group
09.2015 - 07.2020
High School Diploma -
Satellite Academy HS