Customer Service Representative
Express Scripts
Hi, I’m
Dorothy Chandler
Philadelphia,NY
Summary
Dynamic Customer Service Representative with extensive call center experience at Express Scripts. Proven track record in problem resolution and customer relations, enhancing satisfaction and loyalty. Skilled in escalation management and data entry, effectively addressing concerns and fostering rapport, resulting in increased retention rates and positive client feedback.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Express Scripts
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Philadelphia Electric Company
Customer Service Representative
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Identified and resolved discrepancies and errors in customer accounts.
Sears Call Center
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Science
07-2026
West Philadelphia High SchoolNew Philadelphia, PA
High School Diploma
06-1978
Skills
- Customer relations
- Problem resolution
- Call center experience
- Escalation management
- Customer education
- Data entry
Timeline
Customer Service Representative
Philadelphia Electric Company
Customer Service Representative
Sears Call Center
Southern New Hampshire University
Bachelor of Science
West Philadelphia High School
High School Diploma
Similar Profiles
Lashawndra JacksonLashawndra Jackson
Billing Liaison at Express ScriptsBilling Liaison at Express Scripts
Ticia NiniTicia Nini
Pharmacy Technician Assistant at Express ScriptsPharmacy Technician Assistant at Express Scripts
Patrick LowePatrick Lowe
Operations Lead Analyst at Express ScriptsOperations Lead Analyst at Express Scripts