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Hi, I’m
Dorothy Deas
Work Preference
Summary
Results-driven professional with a strong background in behavioral health, client advocacy, case management, and administrative operations. Recognized for exceptional communication, problem-solving, relationship-building, and organizational skills, with the ability to adapt quickly to new environments and technologies. Experienced managing complex caseloads, maintaining accurate documentation, collaborating with multidisciplinary teams, and delivering compassionate, client-centered service. Open to new career opportunities where my transferable skills, professionalism, and dedication to excellence can contribute to organizational success. Open to remote, hybrid, or on-site positions and willing to relocate for the right opportunity.
Overview
1
Certification
10
years of professional experience
Work History
CrossroadsFlorence
Certified ADC, Substance Use Counselor
03.2022 - Current
Job overview
- Managed case load of approximately 50 clients in medication-assisted treatment program.
- Coordinated intake for new patients, fostering engagement and support during initial 30 days of treatment.
- Conducted DSM-5 and biopsychosocial assessments, developing 90 and 180-day treatment plans.
- Facilitated recovery counseling sessions using matrix model worksheets and motivational interviewing techniques.
- Monitored monthly drug screens to assess client progress and compliance.
- Collaborated with onsite medical team to provide comprehensive patient care.
- Maintained accurate client records and documentation, ensuring compliance with regulatory standards.
- Educated clients on community resources and support services, enhancing their access to ongoing support.
Republic FinanceFlorence
Assistant Branch Manager
03.2019 - 07.2022
Job overview
- Executed account management by collecting data and identifying new solicitation opportunities to drive growth.
- Oversaw cash handling by processing transactions accurately and securely, ensuring compliance and reducing discrepancies.
- Delivered customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Loan applications, approvals, and closings
- Meeting monthly goals
- Insurance sales
Enterprse
Management Trainee
07.2018 - 02.2019
Job overview
- Achieved sales goals through targeted marketing initiatives and strong customer relationship management.
- Organized and updated customer account information, enhancing data accuracy and accessibility.
- Executed opening and closing tasks to ensure smooth workflow and maintain security protocols.
Shoe Carnival
Assistant Store Manager
07.2016 - 05.2018
Job overview
- Managed customer service, trained cashiers, delegated tasks, and oversaw opening/closing procedures including deposits, safe counting, and store cleanup
- Track sales progress and drive sales to meet goals
- Hit goal of 35% in store loyalty card sign-ups
- Processed online orders for shipment to ensure timely delivery to customers
- Stocked inventory with shoes and labeled with price tags to ensure accurate pricing for customers
TJMaxx
Merchandise Associate-Part Time
08.2017 - 01.2018
Job overview
- Stocked and organized merchandise displays to enhance product visibility and customer engagement
- Processed customer transactions at checkout, ensuring accurate and efficient service
- Unloaded and organized truck shipments to maintain inventory flow and support sales initiatives
- Assisted customers during holiday rush while maintaining full-time job
- Promoted to Coordinator before leaving amicably in July 2018
Education
Northcentral UniversityOnline
Master of Arts from Psychology
10-2021
Francis Marion UniversityFlorence, SC
Bachelor of Science from Psychology
05-2014
Skills
- Addiction counseling
- Motivational interviewing
- Patient assessments
- Treatment planning
- Recovery counseling
- Case management
- Client engagement
- Patient education
- HIPAA compliance
- Regulatory compliance
- Collaborative teamwork
- Effective communication
- Leadership and management
- Mentoring and coaching
- Account management
- Store management
- Phone client interaction
Certification
- Alcohol and Drug Abuse Counselor (ADC)
Timeline
Certified ADC, Substance Use Counselor
Crossroads
03.2022 - Current
Assistant Branch Manager
Republic Finance
03.2019 - 07.2022
Management Trainee
Enterprse
07.2018 - 02.2019
Merchandise Associate-Part Time
TJMaxx
08.2017 - 01.2018
Assistant Store Manager
Shoe Carnival
07.2016 - 05.2018
Northcentral University
Master of Arts from Psychology
Francis Marion University
Bachelor of Science from Psychology