Dorothy Dukes
Columbia,SC
Summary
Dynamic manager with expertise in team leadership, customer service, and staff training. Proven ability to streamline processes and enhance operational efficiency, contributing to significant cost reductions and improved service quality.
Accomplished manager known for enhancing customer service through effective staff training and mentoring. Committed to maintaining high-performance standards while ensuring safety compliance and optimizing operational efficiency.
Overview
26
26
years of professional experience
Work History
Manager
Dukes Used Tires
Columbia SC
03.2007 - 10.2025
- Streamlined inventory management processes to enhance operational efficiency and reduce costs.
- Trained and mentored staff in tire sales techniques, improving customer service quality.
- Developed strategic marketing initiatives to increase brand visibility within local markets.
- Implemented safety protocols ensuring compliance with industry regulations and enhanced workplace safety standards.
- Oversaw daily operations, ensuring alignment with company goals and maintaining high-performance standards.
- Fostered relationships with suppliers to negotiate favorable terms and optimize product offerings.
- Maintained professional, organized, and safe environment for employees and patrons.
Nurse Technician
Palmetto Health Richland
Columbia SC
04.2003 - 03.2007
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Streamlined documentation processes using electronic health records, improving accuracy and accessibility of patient information.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
Nurse Technician
Palmetto Health Baptist
Columbia SC
01.2000 - 04.2002
- Monitored vital signs and reported changes to registered nurses, facilitating timely interventions.
- Trained new staff on operational procedures, enhancing team efficiency and compliance with health standards.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Maintained patient stability by checking vital signs and weight.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Assisted in the development of patient care plans, supporting individualized treatment strategies.
- Collaborated with multidisciplinary teams to optimize patient care protocols and improve service delivery.
Education
Bachelor of Science - Applied Psychology
Colorado Technical University
Colorado Springs, CO04.2029
High School Diploma -
Winnsboro High School
Winnsboro, SC05.1982
Associate of Applied Science - Healthcare Management
Ashworth College
Norcross, GA06.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Coaching and mentoring
Accomplishments
- Supervised team of 5 staff members.
Timeline
Manager
Dukes Used Tires
03.2007 - 10.2025
Nurse Technician
Palmetto Health Richland
04.2003 - 03.2007
Nurse Technician
Palmetto Health Baptist
01.2000 - 04.2002
Bachelor of Science - Applied Psychology
Colorado Technical University
High School Diploma -
Winnsboro High School
Associate of Applied Science - Healthcare Management
Ashworth College
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