Dorothy Enciso
Miami,FL
Summary
Detail-oriented professional with expertise in customer relationship management and document organization. Proven ability to coordinate daily operations and resolve issues efficiently, leading to enhanced workflows and elevated client satisfaction in dynamic settings.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Pythas Holdings LLC
Miami, FL
04.2024 - Current
- Reviewed operations processes for accuracy, timeliness, and compliance with internal guidelines.
- Analyzed company expenditures to identify cost-saving opportunities.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Maintained positive working relationship with fellow staff and management.
- Assisted with the development of project plans for new initiatives or process improvements.
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Collaborated with team members to resolve operational issues effectively.
- Maintained accurate documentation of operational activities and compliance records.
- Participated in training sessions to learn new systems and best practices.
Receptionist Administrator
CR Insurance Group LLC
Miami, FL
01.2021 - 03.2024
- Managed front desk operations and greeted clients warmly.
- Handled incoming calls and directed them to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff.
- Organized and maintained filing systems for client documentation.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
Office Manager
Brickell City Center
Miami, FL
02.2018 - 03.2019
- Organized office supplies and coordinated inventory management for staff needs.
- Scheduled meetings and managed calendars for executives and team members.
- Implemented new filing systems to improve document retrieval and organization.
- Facilitated communication between departments to enhance project coordination efforts.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Administrative Assistant
More Than Flowers Miami
Miami, FL
03.2016 - 01.2018
- Assisted with inventory management and procurement of floral supplies.
- Developed and maintained filing systems for client records and documents.
- Handled customer inquiries and provided information about services.
- Collaborated with team members to plan events and special arrangements.
- Prepared correspondence and reports using office software tools.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Master of Arts - Interior Design
Master D. Crea Diseño
Zaragoza, España (remote)01-2023
Bachelor of Arts - Commercial And Advertising Art
Academia Francesa
Bogotá, Colombia01-2015
Skills
- Process improvement and project management
- Cost analysis and compliance review
- Workflow coordination
- Inventory management
- Customer relationship management
- Document organization
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Operations Specialist
Pythas Holdings LLC
04.2024 - Current
Receptionist Administrator
CR Insurance Group LLC
01.2021 - 03.2024
Office Manager
Brickell City Center
02.2018 - 03.2019
Administrative Assistant
More Than Flowers Miami
03.2016 - 01.2018
Master of Arts - Interior Design
Master D. Crea Diseño
Bachelor of Arts - Commercial And Advertising Art
Academia Francesa