Dorothy Faufata
Natural Grocers
Reno,NV
17
years of professional experience
Grocery Manager at Natural Grocers Committed to fostering a positive shopping experience while maintaining operational excellence and strong client relationships.
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Work History
Grocery Manager
1 Year 4 Months- Directed grocery department operations to support product availability, stock rotation, and organized merchandising.
- Trained team members on Natural Grocers standards, food safety procedures, and store operations to support consistent execution.
- Coordinated inventory ordering, receiving, and backstock control to maintain accurate shelf replenishment.
- Monitored product freshness, expiration dates, and FIFO rotation to support quality and compliance.
- Led daily stock, display, and facing activities to keep aisles clean and shoppable.
- Handled customer requests and product concerns while supporting friendly, efficient service.
- Built replenishment processes that kept shelves stocked and well organized for customers.
- Strengthened shrink control and operational consistency through attention to detail and accurate execution.
Pharmacy Technician
1 Year- Processed prescription orders accurately using pharmacy software and verified patient information.
- Assisted pharmacists with medication dispensing, refill coordination, and workflow support.
- Managed inventory, stocked medications, and monitored expiration dates for compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician/Shift Lead/ASMT
7 Years 4 Months- Processed prescription orders accurately using pharmacy dispensing systems and verified patient information.
- Prepared medications for pharmacist review while following federal, state, and company compliance requirements.
- Entered prescription data, insurance claims, and refill requests to support efficient workflow.
- Assisted customers with prescription pickup questions and resolved basic pharmacy service issues.
- Maintained inventory levels, restocked medications, and removed outdated products from active shelves.
- Supported pharmacists by organizing prescriptions, labeling containers, and prioritizing urgent orders.
- Communicated with prescribers and insurance providers to clarify prescription details and coverage issues.
- Ensured confidentiality by handling patient records and protected health information with care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Shift Leader
1 Year 9 Months- Led daily store operations, assigned priorities, and ensured smooth front-end execution.
- Trained team members on register procedures, service standards, and policy compliance.
- Resolved customer concerns promptly, supporting positive service and repeat business.
- Monitored cash handling, drawer accuracy, and secure closing procedures.
- Coordinated stocking, merchandising, and recovery to maintain organized sales floor.
- Supported opening and closing tasks, including readiness checks and shift handoff.
- Enforced loss prevention, safety, and operational procedures across assigned areas.
- Communicated workflow updates to associates, maintaining consistency during busy shifts.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Fumigation Manager
5 Years 9 Months- Directed daily pest control operations, aligning service schedules with customer needs and technician availability.
- Supervised field staff, reinforcing treatment protocols, safety standards, and professional customer interactions.
- Coordinated inspections and service follow-ups to resolve infestations and maintain account satisfaction.
- Developed customized treatment plans based on property conditions, pest activity, and regulatory requirements.
- Trained technicians on equipment use, application procedures, and compliant pesticide handling.
- Reviewed service reports and documentation for accuracy, consistency, and timely completion.
- Managed customer escalations, providing clear solutions and maintaining strong client relationships.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - HVAC&Refrigeration
Skills
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer service management
Timeline
Grocery Manager
Natural Grocers
06.2025 - CurrentRead More
Pharmacy Technician
Sierra Pharmacy and Compounding
05.2024 - 05.2025Read More
Pharmacy Technician/Shift Lead/ASMT
Walgreens Boots Alliance
01.2017 - 05.2024Read More
Shift Leader
Walgreens Boots Alliance
03.2015 - 12.2016Read More
Fumigation Manager
Diversified Exterminators
07.2009 - 04.2015Read More
Honolulu Community College
Associate of Science from HVAC&Refrigeration
Read More