Dorothy Gedeon
West Palm Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Adecco USA
Tampa, FL
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Active Funding Agent
Willis Towers Watson
Tampa, FL
08.2025 - 02.2026
- Analyzed market trends to provide accurate insights for client decision-making.
- Assisted Participants with HSA,HRA,HCFSA,DCFSA.... Etc accounts.
- Conducted comprehensive reviews of client portfolios, ensuring compliance with industry standards.
Customer Service Representative
Caregivers Anywhere LLC
Delray Beach, FL
07.2021 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Senocare LLC
Delray Beach, FL
03.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL05-2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Active Funding Agent
Willis Towers Watson
08.2025 - 02.2026
Customer Service Representative
Adecco USA
03.2023 - Current
Customer Service Representative
Caregivers Anywhere LLC
07.2021 - 02.2023
Customer Service Representative
Senocare LLC
03.2017 - 06.2020
High School Diploma -
Lake Worth High School