Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Gonzales

Burley,ID

Summary

Dedicated Direct Support Professional with excellent communication skills and a strong commitment to client support. Proven ability to develop individualized support plans and ensure safety compliance.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

Progressive Behavior Systems
Rupert, ID
01.2026 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated with multidisciplinary teams to develop and implement individualized support plans.

Direct Support Professional

Altitude Supported Living
Burley, ID
02.2022 - 12.2023
  • Assisted clients with daily living activities to promote independence and personal growth.
  • Facilitated social and recreational activities to enhance client engagement and interaction.
  • Maintained a safe and clean environment by adhering to health and safety protocols.

Shift Leader

AutoZone
Burley, ID
01.2020 - 02.2022
  • Supervised daily operations, ensuring compliance with safety and customer service standards.
  • Managed inventory processes, including stock replenishment and organization within the store.
  • Trained and mentored team members to enhance performance and product knowledge.
  • Resolved customer issues promptly, fostering positive relationships and repeat business.

Customer Service Representative

Walmart
Burley, ID
05.2018 - 01.2020
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.

Education

High School Diploma -

College of Southern Idaho
Twin Falls, ID
10.2016

Skills

  • Time management
  • First aid and safety
  • Health and safety requirements
  • Behavior redirection
  • Client support
  • Medication administration

Timeline

Direct Support Professional

Progressive Behavior Systems
01.2026 - Current

Direct Support Professional

Altitude Supported Living
02.2022 - 12.2023

Shift Leader

AutoZone
01.2020 - 02.2022

Customer Service Representative

Walmart
05.2018 - 01.2020

High School Diploma -

College of Southern Idaho
Dorothy Gonzales