Dorothy Griffin
St Louis,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Human Resources. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unemployment Insurance Consultant
Equifax
Saint Louis , MO
03.2022 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Pinnacle software.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Membership Services Representative
ANTHEM Health Services
Saint Louis, MO
10.2020 - Current
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Adhered to HIPAA and other compliance standards with all information and activities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Membership Recruiter
Boys & Girl Clubs Of Greater St.Louis
St. Louis, MO
11.2019 - 07.2020
- Greeted and welcomed new members, establishing and updating memberships to teen and youth program
- Generated specific candidate pool for membership opportunities through strategic placement of advertisements, community events, school recruiting and outreach and development.
- Administered government-supported community development programs and promoted department programs and services.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
Recruiter
Girls Scouts Of Western Oklahoma/Eastern Missouri
Oklahoma City, OK
09.2017 - 09.2018
- Generated new business with marketing initiatives and strategic plans.
- Proactively managed membership correspondence and recorded all tracking and communications via Salesforce.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective members.
- Supported girls through membership process and finding troops.
Recruiting Manager
Assisted Living Health Care
St. Ann, MO
04.2017 - 09.2017
- Developed succession plans and promotion paths for all staff.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed lists of qualified candidates for corporate hiring managers.
Full-Cycle Recruiter
Express-Scripts-Judge Group/Panera Bread-Aerotek
St. Louis, MO
07.2015 - 03.2017
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Education
High School Diploma -
Normandy High School
St Louis, MOAssociate of Science - Human Resources Management
Southern New Hampshire University
New Hampshire, OH07.2023
HR Management Certificate
Spillett Technical Certification
Online 06.2012
Skills
- Insurance Knowledge
- PreScreening and Applicant Sourcing
- Explaining Benefits and Compensation
- Unemployment Claims
- Applicant Interviewing
- Taleo, ADP Virtual Edge, Workday
Certification
Human Resources Management
Sandler Training
Affiliations
- Society of Human Resource Management
Timeline
Unemployment Insurance Consultant
Equifax
03.2022 - Current
Membership Services Representative
ANTHEM Health Services
10.2020 - Current
Membership Recruiter
Boys & Girl Clubs Of Greater St.Louis
11.2019 - 07.2020
Recruiter
Girls Scouts Of Western Oklahoma/Eastern Missouri
09.2017 - 09.2018
Recruiting Manager
Assisted Living Health Care
04.2017 - 09.2017
Full-Cycle Recruiter
Express-Scripts-Judge Group/Panera Bread-Aerotek
07.2015 - 03.2017
High School Diploma -
Normandy High School
Associate of Science - Human Resources Management
Southern New Hampshire University
HR Management Certificate
Spillett Technical Certification