Dorothy Guerrero
La Push
Summary
Dynamic Project Manager with a proven track record at Quileute Oceanside Resort, excelling in project planning and execution. Skilled in resource management and fostering team collaboration, I successfully delivered multiple renovation projects on time and within budget, enhancing guest experiences and operational efficiency. Strong communicator with expertise in procurement and staff management.
Overview
20
20
years of professional experience
Work History
Project Manager
Quileute Oceanside Resort
2023.12 - 2025.08
- Led project planning and execution for resort renovations, ensuring timely completion and adherence to budget.
- Coordinated cross-departmental communication to streamline operations and enhance guest experience during peak seasons.
- Developed project schedules using project management software to track progress and manage resources effectively.
- Facilitated regular team meetings, promoting collaboration and addressing challenges in real-time to maintain project momentum.
- Managed project timelines and deliverables to ensure successful completion of resort initiatives.
- Coordinated with cross-functional teams to streamline operations and enhance guest experiences.
- Facilitated meetings to track project progress and address potential challenges proactively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
Customer Service Representative
Quileute Oceanside Resort
2005.07 - 2023.12
- Assisted guests with inquiries, providing information on amenities and services.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Processed reservations and managed booking systems to optimize occupancy rates.
- Handled cash transactions accurately, maintaining financial accountability.
- Trained new staff on customer service protocols and resort operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Chemawa Indian School
Salem, ORSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Staff management
- Document management
- Project estimation and bidding
- Purchasing and procurement
- Inventory control
Timeline
Project Manager
Quileute Oceanside Resort
2023.12 - 2025.08
Customer Service Representative
Quileute Oceanside Resort
2005.07 - 2023.12
High School Diploma -
Chemawa Indian School