Dorothy Hix
Summary
Proven track record in enhancing customer relationships and sales strategies, notably at Harrah's Entertainment Call Center. Excelled in confidentiality and electronic medical records management, alongside a strong work ethic and team collaboration. Achieved significant sales targets through innovative approaches, demonstrating adeptness in both customer needs assessment and complaint resolution.
Overview
24
24
years of professional experience
Work History
Sales Support Specialist
Harrah's Entertainment Call Center
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
Franchise Owner
The Treasured Trunk
01.2004 - Current
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
Retail/Cashier Assistant
Salvation Army Thrift Store
02.2023 - 05.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Medical Record Clerk
Duke Family Medicine
10.2016 - 06.2017
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Medical Record Clerk
Shelby County Health Department
10.2001 - 04.2016
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
Hand Packer
Diamond Comic Distributors Inc
02.2001 - 09.2001
- Maintained compliance with company safety policies and called violations to attention of management.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Education
Associate of Applied Science -
Strayer University
Memphis, TN01.2016
Associate of Science - Medical Terminology
Draughons Junior College
Memphis, TN04.1986
High School Diploma -
Rosa Fort High School
Tunica, MS05.1982
Skills
Customer Relationship Management
Sales strategy development
Customer Needs Assessment
Team player with positive attitude
Cross-selling techniques
Complaint resolution
strong work ethic
strong planning skills
maintains strict confidentiality
Electronic Medical Records
Timeline
Retail/Cashier Assistant
Salvation Army Thrift Store
02.2023 - 05.2024
Medical Record Clerk
Duke Family Medicine
10.2016 - 06.2017
Franchise Owner
The Treasured Trunk
01.2004 - Current
Medical Record Clerk
Shelby County Health Department
10.2001 - 04.2016
Hand Packer
Diamond Comic Distributors Inc
02.2001 - 09.2001
Sales Support Specialist
Harrah's Entertainment Call Center
Associate of Applied Science -
Strayer University
Associate of Science - Medical Terminology
Draughons Junior College
High School Diploma -
Rosa Fort High School
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