Dorothy Klem
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1980
1980
years of post-secondary education
1
1
Certification
Work History
Operations Pharmacy Technician ll
WVU Health System
Wheeling, WV
06.2016 - Current
- Assisted pharmacists in preparing medications and managing inventory efficiently.
- Operated pharmacy software systems to track inventory and manage prescriptions effectively.
- Ensured compliance with pharmacy regulations and safety standards consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Operated cash registers to accept payments from customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Education
River High School
Hannibal, MOSkills
- Medication preparation
- Customer relationship management
- Point of sale systems proficiency
- Processing payments
- Insurance verification
- Confidentiality and HIPAA
Certification
Pharmacy Technician Certified - West Virginia Board of Pharmacy
Exp date:6-30-2026
Pharmacy Technician Certified -Ohio Board of Pharmacy
Exp date:9-30-2026
PTCB-Pharmacy Technician Certification Board
Exp date:11-30-2027
Timeline
Operations Pharmacy Technician ll
WVU Health System
06.2016 - Current
River High School