Dorothy McMahon
Delray Beach,FL
Summary
Experienced salon and spa receptionist with strong front desk operations, appointment scheduling, and POS system skills. Known for calm, organized support in busy client settings.
Overview
11
11
years of professional experience
Work History
Salon Receptionist
Salon O
Syosset, New York
08.2023 - 05.2026
- Welcomed salon guests and facilitated smooth front desk check-in.
- Scheduled appointments through salon booking software and phone lines.
- Answered client questions about services, pricing, and salon policies.
- Processed payments accurately and maintained a balanced daily cash drawer.
- Maintained client records and updated service notes.
- Coordinated stylist schedules and efficiently managed appointment changes.
- Opened and closed the reception area each day according to set guidelines.
Salon Receptionist
Salon Danina
Huntington, New York
03.2016 - 06.2019
- Scheduled appointments using a salon software system.
- Coordinated with team members to consistently deliver high standards of customer service.
- Provided information about services, products and prices to customers.
- Built strong relationships with clients through friendly conversation and timely follow-up inquiries.
- Managed cash handling procedures by accepting payments and processing credit card transactions accurately.
- Ensured all areas of the salon were clean and organized at all times.
- Conducted inventory checks on hair care products, tools, and other supplies.
Spa Receptionist
Legends
Stony Brook, New York
07.2015 - 04.2017
- Checked in guests efficiently at front desk and introduced them to spa professionals.
- Greeted spa guests and facilitated a smooth front desk check-in process.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Demonstrated excellent customer service skills when interacting with clients.
- Coordinated bookings for special occasions like weddings or group spa days to meet client specifications.
- Maintained accurate records of customer visits and transactions utilizing a computerized system.
- Attended weekly meetings with the spa management team to discuss upcoming events or promotions.
Education
Associate of Arts - Business
Berkeley College
New York, NY06-1990
Skills
- Salon booking software
- Appointment scheduling
- POS systems
- Inventory management
- Cash reconciliation
- Client management
- Front desk operations
Timeline
Salon Receptionist
Salon O
08.2023 - 05.2026
Salon Receptionist
Salon Danina
03.2016 - 06.2019
Spa Receptionist
Legends
07.2015 - 04.2017
Associate of Arts - Business
Berkeley College