Dorothy Mensah
Administration assistant
Fairmount Height,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
08.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Confidentially handles sensitive information
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Web Developer Apprenticeship
Google Web Fellow
12.2021 - 12.2022
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Coordinate team meetings including agenda and meeting Notes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
End User Computing
Infosys Technologies Training
08.2021 - 10.2021
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Anticipate Comptia Security+ May 2023 -
Comptia
Associate In Engineering Technology - Information Security Cybersecurity
Prince George's Community College
Upper Marlboro, MD08.2023
Skills
- Microsoft Office
- Oral communication
- Complex Problem-Solving
- Multitasking and Time Management
- Clerical
- Computers and Technology
- Customer Service
- Administrative Support
- Technical Installations
- Network Hardware and Software Maintenance
- Wide Area Network (WAN)
- Local Area Network (LAN)
- JavaScript
- Java
- Python
- System Administration
- Computer Network Defense
- Ticket Changes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Agent
Delta Air Lines, Inc
08.2022 - 05.2023
Web Developer Apprenticeship
Google Web Fellow
12.2021 - 12.2022
End User Computing
Infosys Technologies Training
08.2021 - 10.2021
Anticipate Comptia Security+ May 2023 -
Comptia
Associate In Engineering Technology - Information Security Cybersecurity
Prince George's Community College
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Randy TurciosRandy Turcios
Assistant Superintendent at MCNBuildAssistant Superintendent at MCNBuild