Dorothy Petrillo
EDISON,NJ
Summary
Dynamic customer service professional with a proven track record at HBC Logistics, excelling in problem resolution and effective communication. Known for fostering teamwork and maintaining a positive attitude under pressure, I consistently enhance customer loyalty through exceptional support and efficient order management. Proficient in CRM software, I thrive in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Servicepsentative
Arctic Air Conditioning and Htg
Old Bridge, NJ
2020 - 03.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Customer Service Representative
HBC Logistics
Cranbury, NJ
01.2007 - 06.2019
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries with accuracy and efficiency using CRM software.
- Processed order requests and tracked shipments to ensure timely delivery.
- Assisted in training new staff on customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Administration
Greenbrook
NjHigh School Diploma - Basic
Plainfield High
Plainfield, NJ06-1986
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Calm under pressure
Organization and time management
Problem resolution
Timeline
Customer Service Representative
HBC Logistics
01.2007 - 06.2019
Customer Servicepsentative
Arctic Air Conditioning and Htg
2020 - 03.2025
No Degree - Business Administration
Greenbrook
High School Diploma - Basic
Plainfield High