Accountable Insurance Representative with excellent client management and insurance plan retention. Highly effective juggler of multiple competing responsibilities simultaneously while delivering outstanding service. Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with strong understanding of insurance industry. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Hi, I’m
Dorothy Navarrete
Insurance Agent
Wamego,KS
Summary
Overview
38
years of professional experience
Work History
Self Employed Independent Insurance Agent
Insurance Agent
09.1985 - 01.2024
Job overview
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on insurance policies and procedures.
Progressive Insurance
Remote Insurance Agent
05.2021 - 03.2022
Job overview
- Took inbound calls from customers to assess their insurance needs and place them in appropriate insurance policy
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Joe Mayer, State Farm Insurance
State Farm Insurance
09.2014 - 08.2016
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Washburn University of TopekaTopeka, KS
No Degree from Business
University Overview
Skills
- Client Needs Analysis
- Policy Knowledge
- Quotes and Sales
- Client Account Management
- New Client Acquisition
- Policy Writing
- Teamwork and Collaboration
- Product Knowledge
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
- Attention to Detail
- Professionalism and Ethics
- Time Management
- Empathy and Compassion
- Policy Changes
- Customer Account Review
Licensed Property & Casualty Insurance Agent & Life and Health Insurance Agent in Kansas
Licensed Property & Casualty Insurance Agent & Life and Health Insurance Agent in Kansas
My license are up to date completing required continuing education, renewing September 2025.
Timeline
Remote Insurance Agent
Progressive Insurance
05.2021 - 03.2022
State Farm Insurance
Joe Mayer, State Farm Insurance
09.2014 - 08.2016
Insurance Agent
Self Employed Independent Insurance Agent
09.1985 - 01.2024
Washburn University of Topeka
No Degree from Business
Similar Profiles
Marcos RodriguezMarcos Rodriguez
Independent Insurance Sales Agent at Independent Insurance AgentIndependent Insurance Sales Agent at Independent Insurance Agent
Shane BrownShane Brown
Licenced Agent at Independent Insurance AgentLicenced Agent at Independent Insurance Agent
IANITA FAIRIANITA FAIR
Life Insurance Agent at Lincoln Heritage Life Insurance/Independent AgentLife Insurance Agent at Lincoln Heritage Life Insurance/Independent Agent