Dorothy Nevius
Kittitas,United States
Summary
Dynamic hospitality professional with extensive experience at Hotels, excelling in staff development and project management. Proven track record of enhancing customer satisfaction through effective training programs and streamlined operations. Skilled in marketing and sales techniques, fostering a positive environment that drives profitability and team success.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Ellensburg, WA
10.2023 - Current
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted with check-in and check-out procedures for guests.
- Ensured that all safety regulations were followed according to company standards.
Manager
Comfort Inn Hotel
Ellensburg, WA
06.2021 - 10.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Guest Service Representative
Sure Stay By Best Western
Ellensburg, WA
03.2018 - 06.2021
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Manager
Motel 6 Hotel
Ellensburg, WA
11.2014 - 03.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Interviewed, hired and trained new employees.
- Supervised staff performing daily activities.
Education
Torrance High School
Torrance, CA06.1988
Skills
- Project management
- Staff development
- Marketing
- Sales Techniques
Timeline
Front Desk Agent
Hampton Inn By Hilton
10.2023 - Current
Manager
Comfort Inn Hotel
06.2021 - 10.2023
Guest Service Representative
Sure Stay By Best Western
03.2018 - 06.2021
Manager
Motel 6 Hotel
11.2014 - 03.2018
Torrance High School
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