Dorothy Rybicki
Gilbert,AZ
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 13 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Delta Airlines Global Services
Detroit, MI
08.2007 - 11.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assistant Principal
Fort Wayne Community Schools
Fort Wayne, IN
01.2006 - 06.2007
- Oversaw schedule management 2000 students and protocols for orientation, registration and related activities.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
- Explored and implemented innovative use of technology in language education.
- Defined and enforced student academic achievement standards in line with district goals and objectives.
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
Furniture Sales Associate
Smith Brothers
Merrillville, IN
08.2005 - 12.2005
- Communicated with clients to find and design layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Consulted on design of model homes for furniture placement based on layout and lighting
- Established detailed files on past transactions and designs for budget and future reference.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
Education
Bachelor of Science - Physical Education
Indiana University Bloomington
Bloomington, IN06.1974
Master of Science - Health Education
Indiana University Bloomington
Bloomington, IN06.1979
Master of Science - High School Administration
Purdue University Calumet
Hammond, IN06.1997
Skills
- Furniture Sales Associate
- Travel Agent outside Sales
- Increased sales in swim program at Omni Health Club
- Sales Associate Macy’s, Women’s clothing and Cosmetics
Accomplishments
Performed in NY at the Statue of Liberty Closing Ceremonies
Recipient of KAYTEE award for outstanding Drill Team Director
Producer, Director of Annual Dance Concerts
Producer of Cable TV show on dance
Travel Agent outside Sales
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Flight Attendant
Delta Airlines Global Services
08.2007 - 11.2020
Assistant Principal
Fort Wayne Community Schools
01.2006 - 06.2007
Furniture Sales Associate
Smith Brothers
08.2005 - 12.2005
Bachelor of Science - Physical Education
Indiana University Bloomington
Master of Science - Health Education
Indiana University Bloomington
Master of Science - High School Administration
Purdue University Calumet
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