Dorothy Sheridan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Glen Foerd Conservation Corporation
Philadelphia, PA
03.2004 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
Service Manager
Verizon
Philadelphia, PA
01.1997 - 02.2001
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
No Degree -
St. Joseph University
Philadelphia, PASkills
- Mail Management
- Business Writing
- PC Proficiency
- Meeting Minutes
- Cash Deposit Preparation
- Customer Service
- Business Correspondence
- Customer Relations
- Phone Call Answering
- Database Organization
- Customer and Client Relations
- Office Management
- Internal Communications
Timeline
Administrative Assistant
Glen Foerd Conservation Corporation
03.2004 - Current
Service Manager
Verizon
01.1997 - 02.2001
No Degree -
St. Joseph University