Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Dorothy Westall

Dorothy Westall

Durham,NC

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

4
4
years of professional experience

Work History

Senior Account Manager

Servicetrade
Durham, NC
12.2021 - Current
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Met or exceeded sales goals for Corporate accounts by maintaining and upselling 80 existing clients to exceed revenue goals.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Contributed to annual revenue goals by selling new services and developing new accounts. 9 Quarters over 100% quota attainment.


Customer Account Manager

Servicetrade
06.2020 - 12.2021
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed over 40 customer touches daily and 10-15 high-value activities weekly.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Exceeded Quota Annual Attainment
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Territory Manager

Servicetrade
Durham, NC
07.2019 - 06.2020
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Responsible for new logo sales
  • 100% Quota Attainment
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Established successful account relationships with Owners and Key Team Members by building rapport and maintaining consistent communication through sales process.

Sales Development Representative

Servicetrade
Durham, NC
01.2019 - 07.2019
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Utilized SalesLoft and Salesforce to manage sensitive client information and update existing and new client profiles.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
  • Maintained daily dial count of 90+ calls a day, 10-15 demos booked weekly
  • Over 100% quota attainment

Education

High School Diploma -

South Granville High School
Creedmoor, NC
05.2008

Skills

  • Acquisition, Retention, Revenue Growth and Business Strategies
  • SaaS Sales
  • Persuasive Negotiation
  • Team Member Motivation
  • Competitive Benchmarking
  • Salesforce
  • Salesloft
  • Chilipiper
  • Microsoft Office - Google Workspace

Languages

Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Senior Account Manager

Servicetrade
12.2021 - Current

Customer Account Manager

Servicetrade
06.2020 - 12.2021

Territory Manager

Servicetrade
07.2019 - 06.2020

Sales Development Representative

Servicetrade
01.2019 - 07.2019

High School Diploma -

South Granville High School

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Dorothy Westall