Dorothy Mae Jordan
Powell,OH
Summary
All areas of administrative and clinical practices performed in medical hospital/office setting. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated healthcare professional bringing 40 years of excellent performance in medical roles. Offers unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development.
Overview
34
34
years of professional experience
Work History
Administrative Medical Assistant
Ohio Health Physicians' Group
Columbus, Ohio
04.2019 - Current
- Greeted patients and scheduled appointments.
- Maintained patient records, including medical histories and insurance information.
- Answered telephones, directed calls, and took messages.
- Organized filing systems to store patient data securely.
- Compiled and maintained detailed reports of each visit.
- Verified insurance coverage and managed billing processes.
- Performed clerical duties such as typing, transcribing dictation, and updating databases.
- Filled out forms related to disability claims or insurance reimbursements.
- Contacted other healthcare providers regarding patient care plans.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Maintained smooth flow of examinations to keep appointments on schedule.
Therapeutic Program Manager
Beautiful Sparkling Hands, LLC
Pataskala, OH
01.2017 - 04.2019
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
Medical Assistant
Staffing Solutions, Inc.
Grove City, Ohio
01.2014 - 11.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Patient Representative
OSU Medical Center Emergency Department
Columbus, Ohio
03.1995 - 06.2006
- Provided customer service to patients by answering questions and addressing complaints.
- Greeted visitors and answered phones in a professional manner.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Coordinated with clinical staff to ensure timely care for patients.
- Conducted follow-up calls to check on the status of discharged patients.
- Prepared daily summaries of patient visits for physicians' review.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
Intake Representative
American Health Holding, INC
Westerville, OH
06.1999 - 07.2002
- Provided information to patients regarding their insurance coverage, benefits, and payment options.
- Reviewed patient records for accuracy and completeness.
- Processed referrals from other healthcare providers in a timely manner.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Filed paperwork related to patient intake processes accurately and efficiently.
- Complied with HIPAA regulations when handling sensitive patient information.
- Prepared documents necessary for medical claims processing.
Patient Care Technician
Doctors North PRN float pool
Columbus, Ohio
05.1998 - 06.2001
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Patient Care Technician
OSU Medical Center
Columbus, OH
11.1989 - 03.1995
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Instructed new employees on proper techniques of performing daily tasks.
Education
Associate of Science - Nursing
Hondros College of Nursing
true09-2025
Skills
- Quality Assurance
- Utilization Management
- Operations Management
- Vendor Relationship Management
- Compliance Enforcement
- Talent Recruitment
- Revenue Growth
- Personnel Management
- Customer Service
- Community Outreach
Community Service
Treatment Foster Home for Youth Advocate Services, Columbus, Ohio, 1989-01-01, 2007-01-01
References
MA Ferlinda Powers, DNP Hondros College of Nursing Westerville,Ohio
Dr. George Barnett OhioHealth 500 East Main Street Columbus, Ohio 43215
Dr. Andrew Thomas OSU Medical Center 300 West 10th Ave Columbus, Ohio 43210
Lakeia Welch, RN BSN, MSN Hondors College of Nursing Westerville, Ohio
Training
- Medical Assistant, Patient Care Technician, Unit Clerk, OSU Medical Center,Columbus, Ohio 1989-2006
- Intake Representative, American Health Holding, Inc., Westerville, Ohio 2000-2002
- Administrative Medical Assistant, OhioHealth Columbus, Ohio 2019- current
Timeline
Administrative Medical Assistant
Ohio Health Physicians' Group
04.2019 - Current
Therapeutic Program Manager
Beautiful Sparkling Hands, LLC
01.2017 - 04.2019
Medical Assistant
Staffing Solutions, Inc.
01.2014 - 11.2016
Intake Representative
American Health Holding, INC
06.1999 - 07.2002
Patient Care Technician
Doctors North PRN float pool
05.1998 - 06.2001
Patient Representative
OSU Medical Center Emergency Department
03.1995 - 06.2006
Patient Care Technician
OSU Medical Center
11.1989 - 03.1995
Associate of Science - Nursing
Hondros College of Nursing
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