Open To Work
DORRENE STANDIFER
Eastern Property Real Estate
Oviedo,FL
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract Work
Location Preference
Remote
Minimum Desired Compensation
$36000/yr
Important To Me
Work-life balanceWork from home optionCompany Culture401k match
18
Years of experience
Seasoned customer service professional with 18+ years of experience in office management, financial transaction processing, and record keeping. Proven expertise in handling customer inquiries, processing transactions, and utilizing multi-line phone systems to deliver exceptional service in fast-paced environments. Ability to bring dissatisfied customers back into the fold and retain current clients for long lasting customers.
Work History
Bookkeeper/Office Manager
3 Years 7 Months- Managed resident inquiries and executed leases and renewals, enhancing customer satisfaction and retention
- Maintained current resident ledgers and proactively followed up on collections, reducing receivables to under $5 with 275 units
- Closed month-end financials and generated detailed owner reports to support operational transparency
- Delivered exceptional customer service by managing resident inquiries and executing leases and renewals to enhance retention
- Coordinated resident events to foster community engagement and increase lease renewals
- Calculated bonuses for leasing agents and maintenance teams to motivate performance
- Calculated bonuses for leasing agents and maintenance teams to drive motivation and performance
Asst. Property Manager
2 Years- Managed leasing operations, driving occupancy through effective marketing, lead follow-up, and efficient move-in and move-out processing
- Posted all payments accurately and prepared monthly reports to support month-end close processes
- Delivered customer service as sole office representative, addressing resident inquiries and facilitating communications
- Explored new career opportunities after changes in property management
Assistant Manager
3 Years 3 Months- Prepared monthly closeouts and detailed financial reports to ensure accuracy in financial operations
- Managed rent collection and bank deposits to maintain timely and precise financial transactions
- Conducted leasing activities and delivered exceptional customer service to enhance resident satisfaction
- Supported community engagement through resident event planning to enhance satisfaction and retention
- Exited role after successful property sale
Assistant Leader-Teller/Customer service, loan processor
2 Years 11 Months- Delivered high-quality customer service while processing loans to enhance client satisfaction
- Handled multi-line phone systems to support customer inquiries and transactions
- Conducted collection calls and managed opening/closing functions and daily reports
- Managed multi-line phone systems to assist customers with inquiries and transactions phone systems to support customer inquiries and transactions
Teller
5 Years 2 Months- Delivered exceptional customer service while promoting financial products, contributing to sales goal achievement
- Executed accurate and efficient processing of financial transactions, successfully upselling products and services.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, delivering exceptional service and resolving issues promptly.
- Maintained cash drawer balances through meticulous tracking and reconciliation of daily transactions.
Education
High school diploma
Skills
Customer service financial transaction processing Attention to detail Phone communication
Client communication management Microsoft Excel Record keeping Communication skills Multiline phone systems Professional email communication Escalation handling Organizational skills Client retention Data entry Training & development
onboarding of new employees and clients
accounts receivables
accounts payables
Month end balance/close and Report generation.
Additional Information
Authorized to work in the US for any employer
Timeline
Bookkeeper/Office Manager
Eastern Property Real Estate
07.2016 - 02.2020Read More
Asst. Property Manager
CF Lane The Groves Apts.
07.2014 - 07.2016Read More
Assistant Manager
Greystar -Andros Isles Apts.
03.2011 - 06.2014Read More
Assistant Leader-Teller/Customer service, loan processor
Amscot Financial Services
03.2008 - 02.2011Read More
Teller
Bank of America
04.2002 - 06.2007Read More
Seminole High School
High school diploma
Read More