Dorsa Golshani
San Jose,CA
Summary
Sales Associate with 10+ years of experience in customer service, luxury retail, and visual merchandising. Recognized for building lasting client relationships and consistently exceeding sales goals. Skilled in jewelry valuation, beauty consulting, and personalized customer service. Adaptable, detail-oriented, and committed to delivering high-impact shopping experiences in fast-paced retail environments.
Proven track record in personalized sales and client engagement, excelling in inventory management and problem-solving. Ready to enhance customer experiences and drive sales in a dynamic jewelry environment.
Overview
11
11
years of professional experience
Work History
Jewelry Expert
Cast
Cupertino
04.2024 - 03.2025
- Led jewelry valuation and authentication processes, ensuring precise assessment of precious stones and metals.
- Conducted gemological analyses and market research to determine pricing and investment potential.
- Provided personalized consultations to match client preferences and build lasting relationships.
- Maintained meticulous inventory records and certification documentation for premium collections.
Supervisor
Swarovski
Santa Clara, CA
12.2021 - 04.2024
- Executed precise inventory management and visual displays, enhancing customer experience.
- Met and exceeded sales targets through strategic client engagement and product recommendations.
- Trained new associates and implemented solutions to improve team performance.
Beauty Adviser
Macy’s
Santa Clara, CA
03.2019 - 03.2020
- Delivered personalized beauty consultations and product recommendations to drive sales.
- Cultivated client relationships with expert skincare advice and tailored makeup applications.
- Managed inventory and ensured compliance with brand presentation standards.
Sales Associate
Papyrus
Cupertino, CA
09.2017 - 01.2018
- Maintained store standards through customer service, inventory, and floor organization.
- Provided gift-wrapping services and helped customers select ideal products.
Sales Associate
Marshall’s
San Jose, CA
06.2015 - 09.2015
- Managed transactions and inventory tracking, ensuring accurate and timely service.
- Created attractive product displays to boost sales and improve customer satisfaction.
Receptionist
Supercuts
San Jose, CA
09.2014 - 02.2015
- Managed front desk operations, appointments, and cash transactions with accuracy.
- Created a welcoming environment and improved scheduling efficiency with a new filing system.
Education
GED Candidate -
West Valley Mission College
San JoseDiploma -
Cupertino High School
CupertinoSkills
- Customer Service
- Personalized Sales
- Beauty Consulting
- Client Engagement
- Inventory Management
- POS Systems
- Supervisor
- Cash Handling
- Gift Wrapping
- Time Management
- Problem Solving
- Team Collaboration
- Visual Merchandising
Languages
English (Fluent), Persian (Native)
Timeline
Jewelry Expert
Cast
04.2024 - 03.2025
Supervisor
Swarovski
12.2021 - 04.2024
Beauty Adviser
Macy’s
03.2019 - 03.2020
Sales Associate
Papyrus
09.2017 - 01.2018
Sales Associate
Marshall’s
06.2015 - 09.2015
Receptionist
Supercuts
09.2014 - 02.2015
GED Candidate -
West Valley Mission College
Diploma -
Cupertino High School