Dortha Braden
Homosassa
Summary
Dynamic professional with a proven track record at Capital One, excelling in collections management and customer service. Recognized for enhancing recovery rates through effective negotiation and problem-solving skills. Dependable team player with a keen attention to detail, committed to delivering exceptional results and fostering positive client relationships.
Overview
15
15
years of professional experience
Work History
Uber Delivery Driver
Uber Eats
Tampa, FL
08.2024 - Current
- Operated delivery vehicle safely and efficiently to complete assigned routes.
- Followed traffic laws and safety regulations to ensure secure deliveries.
- Loaded and unloaded packages, ensuring accurate handling of items.
- Communicated with dispatch to confirm delivery schedules and address issues.
Sales Advisor - Remote
Concentrix
Tampa, FL
06.2020 - 08.2024
- Assisted customers in product selection, enhancing overall experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained in-depth knowledge of products to provide tailored recommendations.
- Resolved customer inquiries and complaints promptly to foster loyalty.
Internet Sales Consultant
Crystal Automotive
Homosassa, FL
03.2013 - 05.2020
- Developed and implemented online sales strategies to enhance customer engagement and increase conversion rates.
- Managed customer inquiries through various digital channels, ensuring timely responses and high satisfaction levels.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and marketing campaigns.
- Trained new team members on best practices in online sales processes and customer relationship management tools.
Collections Specialist
Capital One
Tampa, FL
03.2011 - 03.2013
- Managed collections process to ensure timely payments and minimize outstanding balances.
- Developed and implemented strategies for improving collection rates and reducing delinquencies.
- Trained and mentored junior staff on best practices in collections management and customer communication.
- Analyzed accounts to identify trends, recommending adjustments to enhance recovery efforts.
- Communicated effectively with clients to negotiate payment arrangements while maintaining positive relations.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Associate of Science - Paralegal Studies
Everest University
Largo, FL01-2011
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
Timeline
Uber Delivery Driver
Uber Eats
08.2024 - Current
Sales Advisor - Remote
Concentrix
06.2020 - 08.2024
Internet Sales Consultant
Crystal Automotive
03.2013 - 05.2020
Collections Specialist
Capital One
03.2011 - 03.2013
Associate of Science - Paralegal Studies
Everest University