Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dortha Braden

Homosassa

Summary

Dynamic professional with a proven track record at Capital One, excelling in collections management and customer service. Recognized for enhancing recovery rates through effective negotiation and problem-solving skills. Dependable team player with a keen attention to detail, committed to delivering exceptional results and fostering positive client relationships.

Overview

15
15
years of professional experience

Work History

Uber Delivery Driver

Uber Eats
08.2024 - Current
  • Operated delivery vehicle safely and efficiently to complete assigned routes.
  • Followed traffic laws and safety regulations to ensure secure deliveries.
  • Loaded and unloaded packages, ensuring accurate handling of items.
  • Communicated with dispatch to confirm delivery schedules and address issues.

Sales Advisor - Remote

Concentrix
06.2020 - 08.2024
  • Assisted customers in product selection, enhancing overall experience.
  • Processed transactions efficiently, ensuring accuracy and customer satisfaction.
  • Maintained in-depth knowledge of products to provide tailored recommendations.
  • Resolved customer inquiries and complaints promptly to foster loyalty.

Internet Sales Consultant

Crystal Automotive
03.2013 - 05.2020
  • Developed and implemented online sales strategies to enhance customer engagement and increase conversion rates.
  • Managed customer inquiries through various digital channels, ensuring timely responses and high satisfaction levels.
  • Analyzed sales data to identify trends, informing strategic decisions for product offerings and marketing campaigns.
  • Trained new team members on best practices in online sales processes and customer relationship management tools.

Collections Specialist

Capital One
03.2011 - 03.2013
  • Managed collections process to ensure timely payments and minimize outstanding balances.
  • Developed and implemented strategies for improving collection rates and reducing delinquencies.
  • Trained and mentored junior staff on best practices in collections management and customer communication.
  • Analyzed accounts to identify trends, recommending adjustments to enhance recovery efforts.
  • Communicated effectively with clients to negotiate payment arrangements while maintaining positive relations.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

Associate of Science - Paralegal Studies

Everest University
Largo, FL
01-2011

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Time management skills

Timeline

Uber Delivery Driver

Uber Eats
08.2024 - Current

Sales Advisor - Remote

Concentrix
06.2020 - 08.2024

Internet Sales Consultant

Crystal Automotive
03.2013 - 05.2020

Collections Specialist

Capital One
03.2011 - 03.2013

Associate of Science - Paralegal Studies

Everest University

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