Dortha Sims
Summary
Detail-oriented professional with 5+ years in customer service and 6 years in the medical field, skilled in patient scheduling, insurance verification, and medical record management. Experienced in front-office operations, delivering exceptional customer service, and maintaining confidentiality in fast-paced healthcare and commercial settings. Strong communicator dedicated to enhancing patient experiences and supporting providers.
Overview
10
10
years of professional experience
Work History
Security Officer
Titan Security Group
01.2023 - Current
- Monitored and patrolled assigned areas to ensure the safety and security of personnel, property, and assets, responding promptly to incidents and emergencies
- Conducted regular inspections of buildings, grounds, and facilities to identify and mitigate potential security risks
- Enforced company policies and procedures while maintaining a visible security presence to deter criminal activity and promote a safe environment
- Provided exceptional customer service by assisting employees, visitors, and guests with inquiries, directions, and general safety information
Patient Access Specialist
Cocentra
01.2019 - 01.2023
- Facilitated the patient registration process by collecting and verifying demographic and insurance information, ensuring accurate data entry into the EHR system
- Assisted patients with scheduling appointments, addressing inquiries, and providing information about services, procedures, and insurance coverage
- Conducted pre-authorization and eligibility checks for insurance coverage, ensuring compliance with billing procedures and minimizing patient financial liabilities
- Managed billing inquiries and resolved patient issues related to insurance claims, payments, and account balances, maintaining confidentiality and professionalism
Housekeeper
University of Chicago Medicine
01.2015 - 01.2019
- Maintained high standards of cleanliness and sanitation throughout the hospital, including patient rooms, surgical areas, waiting rooms, and restrooms, ensuring compliance with infection control protocols
- Performed routine cleaning tasks such as dusting, mopping, and disinfecting surfaces to promote a safe and hygienic environment for patients, staff, and visitors
- Collaborated with nursing staff and other departments to address cleanliness needs and report maintenance issues or safety hazards promptly
- Assisted in creating a welcoming atmosphere by engaging positively with patients and visitors while adhering to hospital standards of professionalism
Education
Associate of Applied Science - Diagnostic Medical Sonography
Olive Harvey
Chicago, IL06-2027
Skills
- Verbal communication
- Written communication
- Conflict resolution
- Report writing
- CCTV monitoring
- Physical fitness
- Emergency response
- Conflict resolution techniques
- Visitor tracking
Timeline
Security Officer
Titan Security Group
01.2023 - Current
Patient Access Specialist
Cocentra
01.2019 - 01.2023
Housekeeper
University of Chicago Medicine
01.2015 - 01.2019
Associate of Applied Science - Diagnostic Medical Sonography
Olive Harvey
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