Dortha Sims
Summary
Detail-oriented professional with 5+ years in customer service and 6 years in the medical field, skilled in patient scheduling, insurance verification, and medical record management. Experienced in front-office operations, delivering exceptional customer service, and maintaining confidentiality in fast-paced healthcare and commercial settings. Strong communicator dedicated to enhancing patient experiences and supporting providers.
Overview
10
10
years of professional experience
Work History
Security Officer
Titan Security Group
01.2023 - Current
- Monitored and patrolled assigned areas to ensure the safety and security of personnel, property, and assets, responding promptly to incidents and emergencies
- Conducted regular inspections of buildings, grounds, and facilities to identify and mitigate potential security risks
- Enforced company policies and procedures while maintaining a visible security presence to deter criminal activity and promote a safe environment
- Provided exceptional customer service by assisting employees, visitors, and guests with inquiries, directions, and general safety information
Patient Access Specialist
Cocentra
01.2019 - 01.2023
- Facilitated the patient registration process by collecting and verifying demographic and insurance information, ensuring accurate data entry into the EHR system
- Assisted patients with scheduling appointments, addressing inquiries, and providing information about services, procedures, and insurance coverage
- Conducted pre-authorization and eligibility checks for insurance coverage, ensuring compliance with billing procedures and minimizing patient financial liabilities
- Managed billing inquiries and resolved patient issues related to insurance claims, payments, and account balances, maintaining confidentiality and professionalism
Housekeeper
University of Chicago Medicine
01.2015 - 01.2019
- Maintained high standards of cleanliness and sanitation throughout the hospital, including patient rooms, surgical areas, waiting rooms, and restrooms, ensuring compliance with infection control protocols
- Performed routine cleaning tasks such as dusting, mopping, and disinfecting surfaces to promote a safe and hygienic environment for patients, staff, and visitors
- Collaborated with nursing staff and other departments to address cleanliness needs and report maintenance issues or safety hazards promptly
- Assisted in creating a welcoming atmosphere by engaging positively with patients and visitors while adhering to hospital standards of professionalism
Education
Associate of Applied Science - Diagnostic Medical Sonography
Olive Harvey
Chicago, IL06-2027
Skills
- Verbal communication
- Written communication
- Conflict resolution
- Report writing
- CCTV monitoring
- Physical fitness
- Emergency response
- Conflict resolution techniques
- Visitor tracking
Timeline
Security Officer
Titan Security Group
01.2023 - Current
Patient Access Specialist
Cocentra
01.2019 - 01.2023
Housekeeper
University of Chicago Medicine
01.2015 - 01.2019
Associate of Applied Science - Diagnostic Medical Sonography
Olive Harvey
Similar Profiles
Frank K. Reed IIFrank K. Reed II
Security Officer at Titan Security GroupSecurity Officer at Titan Security Group
FELIX OTUYAFELIX OTUYA
Supervisor Front Desk at Titan Security GroupSupervisor Front Desk at Titan Security Group
Raiven HoltRaiven Holt
Security Supervisor at Titan Security GroupSecurity Supervisor at Titan Security Group