Dorthea Banks
Baltimore,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. also being a Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
9
9
years of professional experience
Work History
Security Officer
Master Security Inc
10946 Beaver Dam Rd Ste D Hunt Valley Md 21030
10.2025 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer
Scorpion Protective Services
1 Shawn R Hunt Valley Md 21030
07.2024 - 10.2025
- Implemented security protocols to enhance overall workplace safety standards.
- Assisted in training new security staff on procedures and best practices.
- Collaborated with management to develop strategies for risk mitigation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Fast Food Worker
Burger King
1937 Green Spring Dr Timonium Md 21093
09.2023 - 01.2024
- Operated cash register and processed customer transactions efficiently.
- Prepared and assembled food orders following safety and quality standards.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in training new staff on procedures and best practices for service delivery.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Security Officer
Watkins Security
2901 Druid Park Drive Ste 106 Baltimore Md 21215
11.2022 - 07.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security breaches.
- Responded promptly to emergencies, coordinating with law enforcement when necessary.
- Maintained detailed logs of incidents and daily activities for reporting purposes.
- Executed access control measures, verifying credentials of individuals entering premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Sales Associate
GP Mobile T Mobile
4515 Lyndon B Johnson Fwy Dallas Tx 75244
05.2022 - 09.2022
- Utilized point-of-sale systems for efficient transaction processing and record-keeping.
- Trained new staff on customer service protocols and operational procedures.
- Participated in promotional events to drive store traffic and sales growth.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Air Time Communications INC
330 Arbutus Dr Edgewater Md 21037
01.2022 - 04.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Executed daily inventory checks to ensure stock availability and accuracy.
- Developed strong product knowledge to effectively address customer inquiries.
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate/Fast Food Cashier
Ram & Ali Enterprise Pizza Man
4340 Reisterstown Rd Baltimore Md 21215
03.2018 - 04.2019
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted customers with menu selections and provided exceptional service in fast-paced environment.
- Managed inventory levels and restocked supplies, minimizing shortages during peak hours.
- Educated new staff on operational procedures and best practices for customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Computer Data Entry Operator
YouthWorks Baltimore Summer Jobs
100 Holiday Street
05.2017 - 08.2017
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Adapted quickly to software tools for enhanced productivity.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
Education
Nursing
Baltimore City Community College
Baltimore, MD05.2028
High School Diploma -
Forest Park High School
3701 Eldorado Ave Baltimore Md 05.2020
Skills
- Report writing
- Incident reporting
- Security guard license (Gard card)
- General security
- wear and carry license
- Microsoft word
- fast pace worker
- cashier
- Work ethic
- Restocking
- computer science
- culinary experience
Timeline
Security Officer
Master Security Inc
10.2025 - Current
Security Officer
Scorpion Protective Services
07.2024 - 10.2025
Fast Food Worker
Burger King
09.2023 - 01.2024
Security Officer
Watkins Security
11.2022 - 07.2023
Sales Associate
GP Mobile T Mobile
05.2022 - 09.2022
Sales Associate
Air Time Communications INC
01.2022 - 04.2022
Sales Associate/Fast Food Cashier
Ram & Ali Enterprise Pizza Man
03.2018 - 04.2019
Computer Data Entry Operator
YouthWorks Baltimore Summer Jobs
05.2017 - 08.2017
Nursing
Baltimore City Community College
High School Diploma -
Forest Park High School