Dorthea Dillon
Lansing,NY
Summary
Dynamic business owner skilled in managing daily operations and enhancing customer satisfaction. Known for problem-solving, time management, and attention to detail, contributing to increased efficiency and customer loyalty.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Dorthea's Cleaning Services
Scipio Center, N.Y
07 2017 - Current
- Managed daily operations and logistics for self-owned business.
- Developed marketing strategies to attract new customers and retain existing ones.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained financial records and managed budgeting for business expenses.
- Established long-term relationships with customers by promoting great service and engagement skills.
- Expertise in scheduling multiple tasks, meetings and travel ararangements on a daily basis
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Cashier
King Ferry Corner Store
King Ferry, N.Y
01.2017 - 07.2017
- Processed customer transactions accurately and efficiently.
- Managed cash register and maintained accurate accounting throughout shift/s.
- Assisted customers with product inquiries and provided excellent customer service.
- Trainer of new employees.
- Restocked, organized, and maintained clean environment to ensure high quality store presentation.
Clerk
Powers Library
Moravia, N.Y
01 2010 - 01 2017
- Managed daily circulation of library materials and maintained inventory accuracy.
- Collaborated with colleagues to enhance user experience through feedback sessions.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
06.2001
Skills
- Inventory management
- Financial oversight
- Operational improvement
- Customer service
- Time management
- Attention to detail
- Customer relations
- Marketing strategy
- Problem solving
- Relationship Management
Additional Information
- Current online training for Microsoft Office 365, Intuit Academy Bookkeeping and Strategic Leadership and Management
References
- Don Gentry MS, APRN (607)397-5808
- Maria Budner-Gentry, DO (315)283-4879
- Allison Sedler (607)793-6472
- Dr Danielle Ryan (315)497-7030
Timeline
Cashier - King Ferry Corner Store
01.2017 - 07.2017
Owner/Operator - Dorthea's Cleaning Services
07 2017 - Current
Clerk - Powers Library
01 2010 - 01 2017
Lansing High School - High School Diploma,