Dorthy Fleischer
Irmo,SC
Summary
Driven professional with a proven track record at Carolina Honda Powerhouse, excelling in organization and customer relations. Mastered multi-line telephone operation and data entry, enhancing client satisfaction and operational efficiency. Demonstrated leadership by training staff, significantly improving service delivery and fostering a positive first impression.
Overview
6
6
years of professional experience
Work History
Receptionist
Carolina Honda Powerhouse
Columbia, SC
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided training to new employees on company policies and procedures related to exception handling processes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Kennel Technician
Whiskers and Paws Animal Resort
Gilbert, SC
10.2018 - 10.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Education
Gilbert High School
Gilbert, SC06.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
- Professional Demeanor
Timeline
Receptionist
Carolina Honda Powerhouse
08.2020 - Current
Kennel Technician
Whiskers and Paws Animal Resort
10.2018 - 10.2019
Gilbert High School