Dory Pesante
DeSoto,TX
Summary
Results-driven Healthcare Professional known for high productivity and efficient task completion. Specialize in billing, coding accuracy, and compliance regulation management. Excel in analytical problem-solving, negotiation, and communication skills, ensuring smooth operation within revenue cycle processes. Committed to maximizing revenue while maintaining high levels of integrity and professionalism.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Specialist
Invitae
Remote, USA
04.2024 - Current
- Own and maintain customer queues in Saleforce-ensuring timely resolution of inquiries and issues
- Provide outstanding support for healthcare-related billing concerns, adhering strictly to privacy and security protocols
- Review claims, payments, denial and appeals
- Collect payments
- Monitored accounts receivables daily to determine appropriate follow-up action needed.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Collaborate across teams to streamline workflows and enhance user satisfaction
Practice Manager
Dallas ENT Group
Dallas, USA
12.2016 - 04.2024
- Built the practice from the ground up, creating and implementing comprehensive office policies and procedures to establish efficient workflows and ensure regulatory compliance
- Managed all aspects of revenue cycle operations, including claims submission, denial management, and payment reconciliation, resulting in a 15% increase in revenue collection
- Oversaw timekeeping and payroll processing for all staff, ensuring accuracy and timely submissions
- Directed a team of medical and administrative staff, achieving a 20% improvement in operational efficiency through strategic process enhancements
- Provided hands-on support to patients and staff, resolving billing and service issues with accuracy and professionalism
- Conducted regular audits to ensure compliance with healthcare regulations, safeguarding patient privacy and data security
Accounting and Executive Assistant
NXTGEN Financial Services
Remote, USA
01.2019 - 12.2021
- Supported executives by coordinating schedules, meetings, and travel, improving team productivity
- Streamlined administrative processes and enhanced organization by implementing digital systems and communication workflows
- Prepared and analyzed financial reports with precision, identifying cost-saving opportunities
Senior Medical Assistant
Dallas ENT Group
Dallas, USA
01.2007 - 12.2016
- Delivered high-quality patient care by assisting in surgical procedures and maintaining accurate medical records
- Trained and supervised junior staff, ensuring adherence to clinical protocols
- Improved clinic efficiency by coordinating patient scheduling and care plans in collaboration with physicians and nurses
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, Utah, USADiploma - Medical Assisting
Sanford Brown College
Dallas, Texas, USASkills
- Customer Relationship Management (CRM) Tools
- Technical Troubleshooting and Problem-Solving
- Privacy and Security Compliance (HIPAA)
- Communication and Interpersonal Skills
- Organizational and Prioritization Skills
- Healthcare Operations and Workflow Management
- Slack
- Salesforce
- Xifin
- NextGen EHR
- EClinicalWorks
- Microsoft Excel
- GSuite
- Healthcare finance
- Revenue cycle management
Timeline
Revenue Cycle Specialist
Invitae
04.2024 - Current
Accounting and Executive Assistant
NXTGEN Financial Services
01.2019 - 12.2021
Practice Manager
Dallas ENT Group
12.2016 - 04.2024
Senior Medical Assistant
Dallas ENT Group
01.2007 - 12.2016
Bachelor of Science - Health Administration
Western Governors University
Diploma - Medical Assisting
Sanford Brown College