SHARDE STEWART
Austin
Summary
Dynamic Revenue Cycle Specialist with expertise in insurance verification and claims processing at Natera. Proven ability to enhance patient advocacy and streamline accounts receivable oversight. Skilled in crisis intervention and conflict resolution, ensuring compliance with HIPAA regulations while delivering exceptional customer service. Committed to optimizing workflows and improving financial outcomes.
Overview
17
17
years of professional experience
Work History
Revenue Cycle Specialist
Natera
Austin
01.2019 - 11.2025
- Verified patient eligibility and claims status with insurance agencies to ensure proper billing and reimbursement.
- Reviews payment posting for accuracy and ensure account balances are current.
- Actively maintained current working knowledge of CPT and ICD-9/10 coding principles, government regulation, protocols, and third-party requirements regarding billing
- Responded to patient billing/ insurance inquiries via inbound and outbound calls.
- Researched invoices and customer database to resolve customer concerns and billing descrepancies.
- Monitor delinquent accounts and perform collection duties.
- · Maintained credit balances of patients and payors ensuring timely refunds within government guidelines/ HIPAA regulations
Customer Service/ Intake Specialist
Austin Travis County Integral Care
Austin
01.2015 - 12.2019
- Data enters information using Caseworker and The Clinical Manager software.
- Collaborated with government agencies, private sector organizations, and citizens to enhance service delivery and community engagement.
- Organizes community task force to communicate and increase community participation.
- Provides short and long term case management.
- Performed assessments to determine clinical resources and services for clients.
- Assists in developing treatment and intervention programs and recommending service plans for clients.
- Presents potential diagnosis based on established criteria.
- Coordinated client referrals to clinical resources and monitored progress to ensure access to necessary services.
- Resolved obstacles to service delivery, improving client access to essential resources.
- Processed new client intake information at the front desk.
- Created new demographic profiles and scheduled patient appointments efficiently.
- Provided clients with tailored programs and resources to meet their needs.
- Assessed individuals for crisis situations or suicide risks and coordinated immediate assistance.
Customer Service
Lone Star Overnight
Austin
05.2012 - 01.2015
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Utilized consultative behaviors in retail environment to identify and address each customer's unique needs.
- Resolved customer issues efficiently, ensuring satisfaction with solutions provided.
- Delivered expertise in printing, signs and graphics, and shipping product lines, recommending tailored products and services.
- Takes complex customer orders using order systems and provides accurate pricing information.
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Customer Service
TMHP/Texas HIPAA
Austin
11.2010 - 01.2012
- Delivered customer service as Enrollment Broker, utilizing strong organizational and interpersonal skills to interact courteously with diverse individuals in a fast-paced, deadline-driven environment while maintaining attention to detail and independence.
- Enrolling Medicaid recipients with a medical and dental plan within the STAR or STAR+PLUS program while explaining the differences between the health and dental plans in the recipient's area.
- Provided professional customer information, ensured accurate data entry, and managed incoming calls while executing clerical tasks efficiently.
Escalated CSR Rep
Sears Holding Corp
Round Rock
10.2008 - 08.2010
- Handled escalated calls by analyzing situations and interpreting policies to provide effective resolutions.
- Facilitated ongoing communication with customers during complaint resolution to enhance their experience.
- Managed equipment exchange and return processes to ensure customer satisfaction.
- Collected customer information to establish accounts and maintained account accuracy.
- Processed gift card transactions and consumer purchases accurately.
Education
DIPLOMA -
LBJ High School
AustinSkills
- Customer service and support
- Revenue cycle management
- Accounts receivable oversight
- Insurance verification and reconciliation
- Claims processing and review
- Patient registration and advocacy
- HIPAA compliance
- ICD-10 and CPT coding
- Professionalism and ethics
- Sales and revenue generation
- CRM software proficiency
- EMR systems expertise
- Documentation and reporting
- Team leadership and mentoring
- Conflict resolution strategies
- Time management skills
- Analytical thinking and problem-solving
- Project management methodologies
- Crisis intervention techniques
- Workflow optimization practices
- Interdepartmental collaboration
Timeline
Revenue Cycle Specialist
Natera
01.2019 - 11.2025
Customer Service/ Intake Specialist
Austin Travis County Integral Care
01.2015 - 12.2019
Customer Service
Lone Star Overnight
05.2012 - 01.2015
Customer Service
TMHP/Texas HIPAA
11.2010 - 01.2012
Escalated CSR Rep
Sears Holding Corp
10.2008 - 08.2010
DIPLOMA -
LBJ High School